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Perc H310 no Hard Drive detected or disk controller not supported
Hi everyone.
I got 2 dell precision t7600 with the same problem when i reboot the system and do the diagnostic. It tell me " No hard drive detected or disk controller not supported ".
I try to call dell but they do not help me..........
The only thing that they said is reinstall windows but when i try the WS do not recognize any HD so i cannot reinstall the OS.
I try check all the HD connection, Changing HD but... nothing happen.
someone got the same problem or know the solution?
Thanks.
Alessandro
Alessandro84
7 Posts
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December 6th, 2013 02:00
Hi,
As i sad I have already replace it and nothing change. And the same problem with 2 different WS ?
The WS have mirror raid so 4 HD that are faulty?
And an other thing is that if i let the 2 WS start it's works fine. But for the second one that I bought ( less than a month ago ) i need a windows reinstallation because it completly block when i plug an usb pendrive.I try several different USB pendrive in all the usb slot. Same problem
And of course i want that the other WS recognize my HD because if i need i want to reistall my operating system with no problem. I think Should be normal that the system recognize the HD.
I think that maybe is a problem of your drivers or somthing like this.
I see that i'm not the only one with this really annoying problem: http://en.community.dell.com/support-forums/desktop/f/3514/t/19508873.aspx
Thanks for the reply.
Alessandro
DELL-Ravi Ch
7 Technologist
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December 6th, 2013 02:00
Hi altravista,
It seems like the hard drive is faulty you may have to replace it.
DELL-Ravi Ch
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December 8th, 2013 09:00
Hi Alessandro,
Please download and install the storage controller driver during OS reinstallation and check if it fixes the issue. Please enter your service tag # on the link below, select the OS, then download the storage controller driver listed from storage controller onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.
Alessandro84
7 Posts
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December 8th, 2013 23:00
hello, I had already done this test and nothing changes.
i Will retry as soon as possible.
Thanks
DELL-Ravi Ch
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December 11th, 2013 07:00
Hi Alessandro,
Please let us know if the issue is fixed by installing the storage controller during the operating system reinstallation.
Alessandro84
7 Posts
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December 11th, 2013 08:00
Hi ravi,
as i told you nothing change installing the driver during Installation. Windows do not find an HD for the installation. And your startup diagnostic do not recognize it as before.
I don't know what can i do.
speedstep
9 Legend
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47K Posts
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December 11th, 2013 12:00
You Require F6 drivers for windows.
Windows does not support the controller natively.
You have to install IN ATA mode not AHCI mode then add drivers.
This package provides the driver for Intel C600 SCU Storage Controller and is supported on Precision T series running the following Windows Operating system Windows: Vista, Windows 7 and Windows 8 (32/64-bit).
http://downloads.dell.com/FOLDER01066332M/3/RSTe_f6_X5W2D_A02_ZPE.exe
http://downloads.dell.com/FOLDER00575801M/8/DRVR_SAS_PERC_MSM-DV6JF_setup_ZPE.exe
F6 install. Otherwise you get STOP: 0x0000007B (parameter1, parameter2, parameter3, parameter4)
Systems Precision T3600 ,T5600 , T7600
INACCESSIBLE_BOOT_DEVICE
Alessandro84
7 Posts
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December 11th, 2013 12:00
Hi, Let me know if i understand.
I need to restart and set in bios ATA mode for the HD.
Restart and install the driver ?
What is F6 install ?
Thanks Alessandro
speedstep
9 Legend
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December 11th, 2013 13:00
F6 Drivers Apply to windows only.
http://www.intel.com/support/chipsets/imsm/sb/CS-029979.htm
General information
Troubleshooting
Related Topics:
Microsoft* Knowledge Base article: Limited OEM driver support is available with F6...*
This applies to:
Intel® Rapid Storage Technology (Intel® RST)
http://support.microsoft.com/kb/916196
You press F6 to install mass storage drivers during the Windows installation process.
http://support.microsoft.com/kb/922976
Linux modprobe is something else entirely.
H310, H710, H710P, H810
http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=M20VR
This is the driver for the following PowerEdge Expandable RAID Controllers:
PERC H310 Adapter
PERC H310 Mini Monolithic
PERC H310 Mini Blades
PERC H310 Embedded
PERC H710 Adapter
PERC H710 Mini Monolithic
PERC H710 Mini Blades
PERC H710P Adapter
PERC H710P Mini Monolithic
PERC H710P Mini Blades
PERC H810 Adapter
This issue occurs if the disk driver in Windows 7 or Windows Vista is disabled. This driver must be enabled before you change the SATA/RAID mode of the boot drive.
speedstep
9 Legend
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December 11th, 2013 13:00
DELL HV52W
Long Description: PERC8 SAS H310, Full Height
Short Description: PWA,CTL,SAS,H310,ADPT,FH,PWS
The Dell Driver package says:
Title: SAS RAID: PERC H310/H710P Adapter for Precision Workstations,PERC H710P Adapter for Precision Wn...
Version: A00-00 WP0000008487
==========================
Supported RAID Controllers
==========================
This download supports the following controllers
LSI MegaRAID: MegaRAID SAS 9240-4i/8i,MegaRAID SAS 9260-4i/8i/16i,MegaRAID SAS 9261-8i,MegaRAID SAS 9280-4i4e,MegaRAID SAS 9280-8e,MegaRAID SAS 9280-16i4e,MegaRAID SAS 9280-4i4e,MegaRAID SAS 9265-8i,MegaRAID SAS 9285-8e,MegaRAID SAS 8704EM2,MegaRAID SAS 8708EM2,MegaRAID SAS 8880EM2,MegaRAID SAS 8888ELP
LSI HBA:LSI SAS3041E-R,LSI SAS3041X-R,LSI SAS3080X-R,LSI SAS3081E-R,LSI SAS3442E-R,LSI SAS3442X-R,LSI WarpDrive SLP-300,9212 4i4e-R spec,9211-8i/4i-R spec
signed driver v4.27.1.32 and v4.27.1.64
MegaRAID SAS 9240-4i
/ 9240-8i
/ 9260-4i
/ 9260-8i
/ 9260DE-8i
/ 9261-8i
/ 9280-4i4e
/ 9280-8e
/ 9280DE-8e
/9280-16i4e
/9280-24i4e
MID_1401090_all_Windows_Signed_v4.27.1.32_and_v4.27.1.64.zip
Signed drivers for Windows XP, 2003, Vista, 2008, and Win7 (x86 & x64)
ftp://ftp0.lsil.com/private/MegaRAID/downloads/MID_1401090_all_Windows_Signed_v4.27.1.32_and_v4.27.1.64.zip
Alessandro84
7 Posts
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December 11th, 2013 14:00
hi. Thanks for the quick answer. i will read and try to understand.but why do not dell configure my workstation in the right way the first time? or nobody told me to do this on the phone.....this forum is very usefull but home to have less problem with the operator next time.....
Thanks again speedstepi will tell you if it recognize the hd after that
jleecole
1 Message
0
May 10th, 2014 07:00
This worked for me on a Dell T3600 Precision with a PERC H310 SATA/SAS Controller. Thanks!!
vas907
2 Posts
0
September 15th, 2015 15:00
What did you do to fix this problem?