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Dell Venue 11 Pro Travel Keyboard - touchpad isn't responding
I purchased the DVP11 with the travel keyboard, and the touchpad has stopped responding after initially working. The keyboard is fully charged, as is the DVP. All other keys on the keyboard work. Dell Support tried updating the BIOS and several driver settings, but no change. Thoughts before I send the keyboard back?
HendricksonNZ
53 Posts
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March 19th, 2014 11:00
andyfreib
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4 Posts
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March 22nd, 2014 05:00
HendricksonNZ
53 Posts
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March 22nd, 2014 12:00
Even after opening it my touchpad stopped working again after fully charging the battery. I cracked open the case again. Removed the battery connector and my touchpad works. Connect the battery and the touchpad stops working again.
This is with a fully charged mobile dock battery, once the battery dropped to 90% or so on the keyboard I replugged the battery connector and its working again. Seems like the battery or charge from it is causing some fault with the circuitry
If it fails again I will just remove the battery all together, at least it will work!
HendricksonNZ
53 Posts
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March 24th, 2014 15:00
Well there are a few of us now and I think it will be common as more people use the mobile travel keyboards. I have also learnt when fully charged disconnected from the tablet it seems ok.
But if I leave my dock fully changed and connected to my V11p it will then over a certain amount of time cause the touchpad to die on me. Very odd faulty, but its a fault alright.
BetterOff84
2 Posts
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March 24th, 2014 15:00
Confirmed that this is the exact same issue with my keyboard touchpad. After full discharge it works and then once charged it no longer functions.
I opened a case with Dell support and they tried to set me up for a motherboard replacement. I explained that I already had an A01 motherboard and they are now sending a new keyboard (which I'm sure will have the same issue). They told me if that does not work, they will replace the motherboard. Apparently this isn't a well know issue yet.
BetterOff84
2 Posts
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March 31st, 2014 14:00
I received my replacement keyboard. The new replacement works great even with a full battery charge. They even let me keep the old keyboard with the unusable battery.
taniemin
3 Posts
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April 1st, 2014 00:00
mtpiper
1 Message
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April 16th, 2014 14:00
Same situation here. We bought a Venue 11 Pro, travel keyboard, and dock for testing at our office.
The on-screen keyboard absolutely sucks (either not typing characters, or doubling or tripling the number of characters per key touch, making password entry a long 2 or 3 try process).
The power connection for the dock will disconnect at the slightest touch or bump of the dock.
You must use a keyboard with the dock since the soft keyboard is disabled when docked.
AND, the touchpad quit working after we had it for a couple weeks. It has been in my office, on my desk since new, barely even handled, and stopped working today.
I removed the back cover, re-seated the connections, and it started working again.
One thing to note, if you take the cover off, you will likely break some of the tiny internal plastic retaining clips. I was ultra careful removing it (I have tools for this kind of work) and still managed to break 2 of them off, resulting in a tiny gap in the case after reassembly.
karoyal
17 Posts
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April 24th, 2014 06:00
I'm glad i found this post. I was racking my brains as to why the touchpad had stopped working on my mobile tablet keyboard. Tried all the BIOS, firmware, driver updating, registry changes etc. all to no avail.
Have realised after reading this that it was only after I charged the keyboard directly that it stopped working.
Will call Dell now for a replacement
GPNA
6 Posts
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April 28th, 2014 11:00
karoyal
17 Posts
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April 29th, 2014 03:00
HendricksonNZ
53 Posts
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April 29th, 2014 07:00
I had to do the same, but all that is needed to fix it is unplug the cable. The battery can stay there as a counter weight. No need to remove it. As your tech guy to put the battery back in but not plug it in and the keyboard and touch panel will work.
Copperzepher
1 Message
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May 3rd, 2014 03:00
I can confirm after taking it apart and reseating all the connections, having the battery disconnected makes the touchpad and keyboard function again. But I didn't stop there. While the keyboard was docked to the tablet, I reconnected the battery to the mainboard. After full charge, disconnection, and reboot of the machine, I've managed to get all three (keyboard, touchpad, battery) working!
GPNA
6 Posts
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May 3rd, 2014 09:00
Yesterday I also performed similar testing by disconnecting the battery and noting that the touchpad then worked. Upon reconnection of the battery the touchpad stopped working. This was after I had charged the mobile keyboard unit by itself. With so many of these mobile keyboards showing the same failure I find it hard to believe that Dell's beta testers did not also known about this.
Where is the fix for this, Dell? Your corporate customers are not happy.
Ryan Sieber
2 Posts
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May 3rd, 2014 20:00