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vishal_rajole

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4587

December 11th, 2013 22:00

Problem with graphics driver

Hello folks,

            I am having 3 years old Inspiron N5010 Dell series laptop with 4 GB RAM, i3 2.27 GHz processor, 500 GB HDD, 1 GB Graphics from ATI and 64 bit Windows Home basic.

I am facing problem with graphics driver(not sure) . While working on laptop sometimes random color bars appear on screen, laptop hangs for some time get error as " Graphics driver stopped working and now recover successfully. " and sometimes get error regarding blue-screen and Dumping physical memory. After dumping physical memory completes to 100% laptop restart automatically.  When system boots again it shows random bars(black and white) on screen. Laptop start normal in Safe Mode. I tried to update graphics driver , it shows "Latest drivers installed" message. I also asked Dell regarding this, they suggest to go for motherboard replacement. But i think its not worth solution.

Please, help me.

Thanks in advance.

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

December 12th, 2013 00:00

Hi vishal_rajole,

I would suggest you to uninstall and reinstall the video card driver on the system. Please follow the steps mentioned below to uninstall the video card.

  1. Click on Start button.
  2. In the search box type devmgmt.msc and then press enter.
  3. Select the graphics card device and right click on it
  4. Now select properties.
  5. In the properties window, under Driver tab, click on Uninstall button.
  6. Check “Delete the driver software for this device.”
  7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card driver from Video section onto the system and install it.

http://dell.to/18r60nI

Also, Please connect an external monitor and check if issue reoccurs.

Please let me know if this helps.

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