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5 Posts
1
573454
ASF2 Force off
Hi
i am experiencing random reboots on my Dell Latitude E5440. Following has been noticed:-
1. BIOS log shows "ASF2 Fore off"
2. My Dell is also detecting unexpected shutdown.
3. My Dell Schedule Scan has passed all hardware tests.
4. At times while the laptop is plugged in, the task bar occasionally shows "battery undetected"
Need help to avoid these random reboots
duchboy100
2 Posts
0
October 30th, 2017 22:00
I have this same issue. I have a brand new XPS 13 touch, i7 8550U, 16GB ram, 512SSD, FP reader etc. I am getting ACPI power management power off, then shortly after (30 mins) ASF2 force off. There are no errors recorded anywhere before the force off within that 30 minutes. Done this a few times now. Will probably be returning this computer from the looks of it. Nothing like spending $2k for something that doesnt run properly.. Any input anyone on any solutions?
neperez
4 Posts
1
November 6th, 2017 10:00
Hi there,
I've been having the same issue as are the rest of us on this post:
en.community.dell.com/.../20023753
We are still trying to figure the issue but have gotten no response from dell.
asksam
1 Message
0
November 15th, 2017 22:00
I am facing similar issue in Dell Gaming Laptop series 7000. It's random shutdown or restart once in a day.
duchboy100
2 Posts
1
November 18th, 2017 10:00
has anyone noticed it always happens at exactly 60% battery life? then randomly thereafter. I am just about to put it back in the box to send it back and find something else sadly, because this issue seems all too common. Just wanted to mention this in case it helps someone out.
sys618
1 Message
0
November 26th, 2017 11:00
My one week old xps 9360 has exactly the same "ASF2 Force off" issue, and now that duchboy100 mentioned it I've realized it's about the same 60% battery life when the unexpected shutdown happens, then 50%, etc... and i've also realized the "Remaining battery life" clocks would mass up after the shutdown and reboot, e.g. 1 hr 05 min (50%) which could later become 5 hr 20 min (50%)... I can't find many recent posts with solution except downgrading BIOS. I'm sure many have complained this very issue to Dell. Hope they have a new BIOS update soon!