A major bug in the latest SupportAssist / Dell Diag Control Device

I am very angry about this DellDataVault and all the other programs attached to it  and our pre-downloaded software.  I am getting mini-dumps 3 or 4 times a day! all these dumps are happening behind the scene. i only know they are/have happened via dell detect. then update then i go to system and there they are! this all started on feb 11, 2015! when behind the scene this and other updates were done. shame on the system software people! who pays for all the necessary work to remove/repair all these system mini dumps eg crash bits of data, registry files, etc.  me! the computer was almost 2 grand! i maybe have 30 hours on it since may 1st, 2014. it is the model xps 8700,   i7 4770,8gb cache 3.9ghz,  amd  32gb ddr3 1600 mhz 256 ssd drive & 3tb regular sata. the dear amd hd r9 270 2gb gddr graphics card. the machine is junk.  i have a 16 year old dell laptop that boots faster and runs my program faster. i also own a 2007- dell, duo core processor dimension e520 with xp (the real version) and in the last 5 yrs i have never had any cache dumps. i am not technically trained on computer software but i sure know about releasing products to the market before they are ready.  it is the worst personal relations error a company can make.  i tell 2 friends, etc etc.   automobile manufacturers for example learned this fact, pr disacters. ps i read in pc's type magazines last week, that this new great system of system service was made so that dell can save money!

I am having this issue please forward the fix.

It looks like Dell Data Vault precipitated other problems. Recall I have two computers that started repeated blue screen crashes after it was installed.

On this one, Verifier (a Windows program) stressed the drivers during running and precipitated crashes. The culprit was an old driver for some backup software. I uninstalled that software and made sure the driver was not on the system. I also updated as many drivers as I could, through Device Manager and by going to the makers' web sites. Dell's web site was pretty hopeless. Some drivers are still around from pre-Windows 7 release.

The other computer is another storey. I uninstalled the same software and cleaned out the driver from everywhere it occurred. After a couple of days "stability", it now crashes frequently. Verifier shows problems with file system drivers, esp. fltmgr.sys (a Microsoft driver). I am stuck now. I have asked answers.Microsoft for help. 

So Dell Data Vault was apparently not the problem, but it seems to have exacerbated other problems coming to the surface. Pretty poor software though to do that, it should coexist with existing software to be any good.

I read the link supplied by the Dell representative earlier in this posted "shouldiremoveit(dot)com."

It says to go through add/remove programs.  It is not in Add/Removed Programs.  I also looked in the Program folder and there is No Uninstaller.  I have Windows 8.1 factory installed. The program has crashed the only program I use/bought this for once and crashed, behind the scene 4 times

I want to permanently uninstall DellDataVault and the other *8 associated programs that also install with it. *Per the link above

PS: The should it remove it is more Adware on your computer.   Read up on it.   

Uninstalling Dell SupportAssist Agent will remove DDV, DDV Wizard and SupportAssistAGent.  Also uninstall SupportAssist or I can provide a hotfix.

According to my Iolo System Mechanic the Dell Data Vault has stopped 45 times in the last 10 days followed immediately by a BSOD with the error "WHEA_UNCORRECTABLE_ERROR"

Is this addressed by your hotfix?

Thank-you

I have a brand new XPS8700 and it was not operating properly.  It was taking forever to shut down and if I put it in sleep mode, nothing would awake it except holding the power button down for a forcible shut down.  Also, when placed in sleep mode, it would shut down after a few minutes.  Additionally, certain programs would continually freeze and become unusable.  I saw that the issue could be Dell Data Vault so I stopped the services in Task Mgr and the PC works fine now.  No issues with sleep or shutdown.  This PC is brand new and I would like a fix for this.  I'd prefer not to uninstall support assistant but if a fix is not forthcoming I will have to.  I sent an email requesting this fix to support at Dell with no response.  Please give me the fix for this issue.  A brand new PC should not be behaving this way!

I had the same problem.

I deinstall Dell Suppoort and everything works fine.

Recall I have two Dell Studio 1909 desktops. They both started BSoD crashes after Dell Data Vault and SupportAssist were installed. As I said above, the DDV install exacerbated other problems.

On one computer, the problem was caused by AVG antivirus. I found this by running the Verifier program (part of Windows 7) and sending the crash minidump to answers.microsoft. I removed AVG and installed Microsoft Security Essentials. First I had uninstalled Paragon Backup (see below) but this did not rectify the problem on this comuter. Thunderbird and Firefox still crashed on startup after all this. User was very grumpy.

On the other computer, Verifier found the problem was caused by a driver for a 2012 version of Paragon Backup (free). I uninstalled PB and updated as many drivers as I could. There were still niggling problems. 

Joe of Dell sent me the beta hotfix for Dell Data Vault and SupportAssist. After installation and restart on both computers, they have been stable for two days now. So it looks like Dell's official rollout this week of the fix will tidy up the problem. 

Dear DELL-JOE B,

I have been facing this sound problem for about 7-10 days now as well and it is very frustrating. I tried many things and today I found the discussion in the dell forum. I was very happy to hear that uninstalling the Dell SupportAssistAgent would solve the issue. However, the sound problem is still there and I don't know what else to do about it. I would really like you to help me implement this hotfix!

Kind regards

I would like this fix as well please.

Where can I get a hotfix?

I would like to try your hotfix also.

Thank  you.

Check to see if the hotfix has been downloaded onto your machine?  Dell is in the process of placing the exe onto all machines.  If available, run that file (SupportAssist-Hotfix-20150219.exe) under the following directory and reboot.

 C:\dell\SupportAssistTools

If not available...

* Go here to get the Hotfix (Dell SupportAssist and Dell SupportAssist Agent must be installed)
* Save the file (supportassist-hotfix-20150219.exe) to the windows desktop
* Run the Hotfix file (supportassist-hotfix-20150219.exe)
* Follow the instructions to deploy the Hotfix
* When done, restart the computer

* Any questions/issues should be emailed to the team here:
SupportAssist@Dell.com
* Include your system model, service tag, issues