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2 Posts
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79513
Dell System Detect is Installed on PC yet Dell Support Website does not Recognize this
PC: Dell Inspiron 15 3542
OS: Windows 8.1
Problem: I am unable to download drivers from the dell support website
Dell System Detect has been successfully installed on my PC. It's icon is present in the system tray. Inspite of this I am repeatedly getting the message that I need to download and re-install the Dell System Detect software. No matter how many times I install it as the administrator, I get the same message. I am unable to accomplish anything on the Dell Support Website.
I have looked for a problem with the software on my laptop. Sfc scans do not detect any problems with missing or corrupt windows software. What else can I do to correct this frustrating glitch?
jessy.holiday
371 Posts
0
March 9th, 2015 08:00
do u have "supportAssist" installed? try using that. and also have u registered ur "service Tag" or "express service tag"
the SupportAssist" can be found by going to start screen and clicking that arrow that takes u to all the apps installed on ur laptop
no, dont work for Dell, just offering suggestions
BE-Bob
2 Posts
2
May 7th, 2015 07:00
Tried it again on Firefox without AdBlock+ and without NoScript. Now it is working. I seems that even though I allowed scripts and turned off adblock, there was still some compatibility issue with System Detect. Running from an 'unprotected' FireFox browsing session seemed to solve the problem.
BE-Bob
2 Posts
0
May 7th, 2015 07:00
I am having the same problem. I can't find a solution. Updated to the newest version of Dell System Detect. Still no luck.
PC: Optiplex 9020
Browser: Firefox 37.0.2
Dell System Detect: 6.1.0.3
The web page continues to ask me to download and install the software even though it is already running. The only options for the system tray icon are 'exit' and 'about'.
newcityview
2 Posts
0
May 7th, 2015 11:00
Be-Bob, You are a genius. I have been trying to figure out the problem on and off for several months. Thank you
KMinA2
1 Message
2
October 17th, 2015 08:00
any suggestions for Chrome?
Humbirdz
64 Posts
0
August 6th, 2017 15:00
I don't know about chrome but in internet explorer you need to take the checkmark off (tools- safety} - active x filtering.I have been also having lots of problems with system detect and am going to uninstall it and just download drivers myself.Current version of system detect is 8.5.0.4. I am just using support assist currently..LOL I didnt notice how old this post is..Was just doing a search on issues with system detect..Have a good day all :)