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Error 1920.Service Wyse PocketCloud (WysePocketCloud) failed to start.
Error 1920.Service Wyse PocketCloud (WysePocketCloud) failed to start.
Having trouble installing WindowsCompanion on Win7 Ultimate. The installer stops with the error above when it tries to start the Wyse PocketCloud service (it starts then stops instantly).
Read through the support messages and tried what they suggested:
* enabled RDP
* allowed RDP through firewall
* added current user to Administrator group (<-triple checked this one)
* run installer as administrator
* set compatibility mode to run as administrator
* rebooted computer
* downloaded latest WindowsCompanion v2.1.11 installer
Setup Log indicates that service can't start:
StartServices: Service: Wyse PocketCloud
Error 1920.Service Wyse PocketCloud (WysePocketCloud) failed to start. Verify that you have sufficient privileges to start system services.
MSI (s) (38:C4) [01:43:36:366]: I/O on thread 5728 could not be cancelled. Error: 1168
MSI (s) (38:C4) [01:43:36:366]: I/O on thread 6648 could not be cancelled. Error: 1168
MSI (s) (38:C4) [01:43:36:366]: I/O on thread 1084 could not be cancelled. Error: 1168
MSI (s) (38:C4) [01:43:36:366]: I/O on thread 3740 could not be cancelled. Error: 1168
MSI (s) (38:C4) [01:43:36:366]: I/O on thread 5528 could not be cancelled. Error: 1168
MSI (s) (38:C4) [01:43:36:366]: I/O on thread 4276 could not be cancelled. Error: 1168
MSI (s) (38:9C) [01:43:36:367]: Product: PocketCloud Windows Companion -- Error 1920.Service Wyse PocketCloud (WysePocketCloud) failed to start. Verify that you have sufficient privileges to start system services.
Windows Event Viewer indicates the same:
+ System
- Provider
[ Name] MsiInstaller
- EventID 11920
[ Qualifiers] 0
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2011-03-20T17:43:36.000000000Z
EventRecordID 69745
Channel Application
Computer xxx
- Security
[ UserID] xxx
- EventData
Product: PocketCloud Windows Companion -- Error 1920.Service Wyse PocketCloud (WysePocketCloud) failed to start. Verify that you have sufficient privileges to start system services.
(NULL)
(NULL)
(NULL)
(NULL)
(NULL)
7B46453442394333422D444544332D343932332D413735412D 3943394432313239444231367D
--------------------------------------------------------------------------------
Binary data:
In Words
0000: 3445467B 33433942 45442D42 342D3344
0008: 2D333239 41353741 3943392D 32313244
0010: 31424439 7D36
In Bytes
0000: 7B 46 45 34 42 39 43 33 {FE4B9C3
0008: 42 2D 44 45 44 33 2D 34 B-DED3-4
0010: 39 32 33 2D 41 37 35 41 923-A75A
0018: 2D 39 43 39 44 32 31 32 -9C9D212
0020: 39 44 42 31 36 7D 9DB16}
Any help would be much appreciated.
-a
kerkibee
4 Posts
0
July 30th, 2015 00:00
Can you please provide us any details on that.
Thank you!
I'm running MS Security Essentials. I've tried disabling that too. No luck yet.
Alvin
Suchitha
925 Posts
0
July 30th, 2015 00:00
Hi atenhehco, I have forwarded the information to the developer. Meanwhile Are you running any antivirus software?
Can you please provide us any details on that.
Thank you!
Wyse PocketCloud Team
Sarun-2015
145 Posts
0
August 4th, 2015 07:00
Can you verify the following
1. Go to "Control panel->Administrative Tools->Services->Wyse PocketCloud" entry is available.
2. If it is available. Right click and try to start the service.
Wyse PocketCloud Team
kerkibee
4 Posts
0
August 7th, 2015 08:00
1. Go to "Control panel->Administrative Tools->Services->Wyse PocketCloud" entry is available.
2. If it is available. Right click and try to start the service.
During the installation, the service entry is there but when you try to start it, it stops immediately.
Sarun-2015
145 Posts
0
August 7th, 2015 08:00
I have send a private message to request for more information. Please check your forum inbox.
Wyse PocketCloud Team
GregO-2015
2 Posts
0
August 11th, 2015 05:00
Was a fix ever found for this issue? I have a Windows XP SP3 box that has the exact same issue. I was just upgrading to the latest release (2.2.0). Tried installing with AV off, no go, Uninstalled everything, cleaned leftover registry entries, rebooted, disabled AV, ran installer again & same result. All XP patches up to date. Worked fine till now.
Suchitha
925 Posts
0
August 12th, 2015 02:00
Hi gregO ,
Our windows expert will be looking into this soon.
Thanks!
Wyse PocketCloud Team
Sarun-2015
145 Posts
0
August 12th, 2015 03:00
Is your computer user part of a domain(Active Directory)? Can you check whether beow link helps you
http://support.microsoft.com/kb/883320
Wyse PocketCloud Team
GregO-2015
2 Posts
0
August 12th, 2015 03:00
Thanks for the quick response. The computer is a stand-alone unit, not part of a domain. I believe I have solved the problem however. It looks like my .Net framework was somewhat corrupted as it showed problems in another application as well. I completely removed and re-installed all .Net versions and the installer was then able to complete properly. I also found it was very important to install the .Net versions in a specific order, not relying on .Net 3.5 SP1 to install the 2.0 & 2.0SP2 framework. I used that method at first and it didn't work, but when I re-installed the .Net versions as stand-alone 1.1, then 2.0SP2, then 3.0, and lastly 3.5SP1 it all worked again. Not sure why this is so critical, but it affects numerous applications that use the .Net framework throughout. Thanks again.
bhuntsman
1 Message
0
August 12th, 2015 03:00
Sorry to bring this back up, but I'm hitting the same issue. This is on a fresh install of XP, and this is the first application I've tried to install after antivirus and Windows Updates. I also tried uninstalling all the .net frameworks and reinstalling in the order in the previous post, but that did not fix the issue. Are we 100% sure this is a machine issue and not a problem With the latest installer? This machine is joined to a domain, and I'm definitely an administrator on it.
Thanks in advance!!
JIBBO1
5 Posts
0
August 12th, 2015 08:00
Error 1920
Tried installing latest version of pocket cloud. I am also getting error 1920. Ran fine on previous install.
Josh-2015
1.3K Posts
0
August 12th, 2015 08:00
Sorry to hear about the trouble. Can you try uninstalling the companion, disable your anti-virus, then download and install the companion again?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
Josh-2015
1.3K Posts
0
August 12th, 2015 08:00
Are you using Windows XP? Does it have .NET 3.0 or higher installed? Can you make sure you are running the installer as a administrator and also disable your anti-virus / firewall before running the installer?
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com
JIBBO1
5 Posts
0
August 12th, 2015 09:00
error 1920
running vista 64. disabled anti virus and firewall. still same result. how do i find what version of .net i am running?
Josh-2015
1.3K Posts
0
August 12th, 2015 09:00
You should be able to tell from the Add/Remove programs screen. I did a little looking around and it looks like Vista came with .NET 2.0 and 3.0 frameworks.
Can you try installing the companion using the .msi installer instead of the .exe (available on our website)? Here is a link to the latest Windows companion .msi installer:
http://goo.gl/zRrhR
The download button is in the upper left of that page.
Josh Maurer
Visit our Knowledge Base and Manuals web site at pocketcloudsupport.wyse.com