Inspiron 15R 5521 Touchscreen not booting

Hi Ujjwal_grover,

Thanks for your post.

Here is some information to assist you:

1.Insert your Windows installation disc and restart the computer.
2.Choose your language settings, and then click "Next".
3.Click "Repair your computer."

If that's not working, have you run the system diagnostics check yet?  If the diagnostics show that the hard drive has failed, you will need a new one.  If you are still under warranty, you can contact Tech Support to set that up, or if you're out of warranty, you can contact the Out of Warranty repair department for repairs or you can contact your local computer repair store.  

Regards,
Robert

Hi Ujjwal_Grover,

 This could be an issues with the operating system as well. We would request you to run a hardware diagnostic on your computer by following the instructions below, this will help us determine if it is a hardware or an operating system issue .Feel free to get back to us we will be glad to assist you.

1) Press at the welcome screen for the boot menu

2) At the One Time Boot menu, press the arrow key to highlight Diagnostics, then press to begin ePSA.

3) Write down any error codes obtained during the ePSA diagnostics.

Hi,

Thank you for reaching us.

Please run a hardware diagnostics to confirm the functionality.

To enter diagnostics, Please keep tapping F12 key on the start up Dell logo that comes up as soon you power on the laptop.

In the list of options, Select "Diagnostics" from the list.

Run the tests completely, if you get any error messages, Please let us know the error message and validation code, That would tell us if the hard drive is fine or faulty.

Thank you

Hi...

As suggested by you all, I have run the ePSA diagnostics test and the error code is 2000-0142 and validation code is 101342. I don't know, what to do now ?

Hi,

2000-0142 is a Hard drive failure.

You need to replace the Hard drive. If the machine is under warranty, we can get it replaced at no extra charge, Else you need to pay for the part and service.

Thank you

The warranty period is over 9 months before. I don't understand one thing , my laptop had worked perfectly for a day after I got it serviced at Dell authorised service center in Chennai ( Spencer plaza )... The hinges of the laptop were changed. And they even checked the system, it was booting ..so no issues with the hard disk....after a day it stopped functioning and system is not booting.....

And how much will the new hard disk cost me for my touchscreen laptop Dell inspiron 15R 5521....pre-installed hard disk is 1TB...service tag is <ADMIN NOTE: Service tag removed per privacy policy>

Can u tell me where can I get the hard drive replaced...???

Hi,

Unfortunately we do not have a way to find the root cause of the part failure, we can fix the issue if there is any.

You may call Dell support on 18004258045, Please key in the express service code in the IVR. It will connect your call to the right agent.. He/She will be able to assist you get the replacement hard drive.

Thank you