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can't connect
can't connect
Hey all, official newb here. I installed the free Pocketcloud app on my HTC Incredible and the Pocketcloud companion on my PC running Win 7 Pro. Both installations went fine and I can log in on both ends, but cannot connect from either end. Tried uninstalling and reinstalling the app with no change. The phone just continues to say "waiting for remote sign in" even though the PC is definitely signed in to the same gmail account. Clicking "test" from the PC end shows "failed" for both RDP and VNC to port connections. PC does not show up anywhere on my phone. Quick start guide certainly sounds simple enough, but doesn't tell you what to do if it just doesn't work. What am I missing?
Tanks,
D Dave
Suchitha
925 Posts
0
August 3rd, 2015 08:00
Are you able to login to gmail with your web browser?
Wyse PocketCloud Team
Lana-2015
500 Posts
0
August 3rd, 2015 08:00
Hi Dave,
Please check if you enabled Remote Access to your PC:
Start > Control Panel > Fairewall > Allow Programs through firewall > check if Remote Access is allowed
Dangerous Dave-
8 Posts
0
August 11th, 2015 03:00
You mean like via usb cable?
Suchitha
925 Posts
0
August 11th, 2015 03:00
Hi dave, Are you able to do a manual connection?
Wyse PocketCloud Team
Suchitha
925 Posts
0
August 11th, 2015 03:00
Dave, Just use the + sign on top of the screen, To create a manual connection. Please choose RDP(If you like to connect usign RDP protocol), and update your connection information.
autoconnection is a connection automatically discovered for you based on your gmail account.
Wyse PocketCloud Team
Dangerous Dave-
8 Posts
0
August 11th, 2015 03:00
Originally Posted by Suchitha
Please check if you enabled Remote Access to your PC:
Start > Control Panel > Fairewall > Allow Programs through firewall > check if Remote Access is allowed
TIA,
D Dave
Dangerous Dave-
8 Posts
0
August 11th, 2015 03:00
Originally Posted by Suchitha
autoconnection is a connection automatically discovered for you based on your gmail account.
Dangerous Dave-
8 Posts
0
August 11th, 2015 03:00
Originally Posted by lana
If you are getting "waiting for remote sign in"
That means you did NOT sign into Windows Companion on PC with your Gmail account. That is why you can't see your PC on Android device.
Please right click on Windows Companion icon > Auto Discovery Settings > Sign with gmail account (same account you will use to sign on Android device)
Start > right click on Computer > Properties > Remote Access > Allow connections ...(less secure)
There is a guide you can check (Step 2)
http://pocketcloudsupport.wyse.com/f...etting-started
autoconnection is a connection automatically discovered for you based on your gmail account.
So just to recap, I'm definitely logged into the windows companion using my gmail credentials. Pocket cloud is definitely checked as an "allowed" program through my windows firewall. I have tried uninstalling and reinstalling the app to the phone (HTC Incredible) with no change. When trying to sign in from the phone, it just continuously says "waiting for remote sign in" and I'm definitely using the same gmail credentials (in fact, when I go to my google search page it displays my gmail username showing I'm logged in there as well). I cannot find an option on my PC to set up an RDP connection, only a VNC connection and testing connectivity via the test button on the autodiscovery screen shows connections failed. The only thing I haven't tried is uninstalling and reinstalling the companion on the PC. Might have to be my next step unless someone else has other suggestions.
Thanks again,
D Dave
Lana-2015
500 Posts
0
August 11th, 2015 03:00
Dangerous,
If you are getting "waiting for remote sign in"
That means you did NOT sign into Windows Companion on PC with your Gmail account. That is why you can't see your PC on Android device.
Please right click on Windows Companion icon > Auto Discovery Settings > Sign with gmail account (same account you will use to sign on Android device)
Lana-2015
500 Posts
0
August 11th, 2015 03:00
Also please check If Remote Access is allowed on your PC
Start > right click on Computer > Properties > Remote Access > Allow connections ...(less secure)
There is a guide you can check (Step 2)
http://pocketcloudsupport.wyse.com/f...etting-started