Inspiron 5558/Win 7 won't wake from keyboard.

Hi bobA,

Please follow the steps mentioned below to enable the Keyboard and mouse to wake the computer.

1. Open the Windows Control panel, and then open both the mouse and the Keyboard.
2. On the Hardware tab in the Properties dialog box that appears, click Properties.
3. On the Power Management tab, select Allow this device to wake the computer.

If a Power Management tab does not appear in the Mouse Properties dialog box, the device might not support waking from sleep or standby. To support this action, you might need to upgrade the driver. Please let us know if this helps

Hi bobA,

I would suggest you to try flashing the BIOS and update Unifying Application on the system. Please enter your service tag # on the link below, select the operating system, and then download the BIOS from the BIOS section and Unifying Application from Mouse, Keyboard & Input Devices onto the system and install it.

Please let me know if this helps.

Hi.

Unfortunately, flashing the BIOS did not work and the Unifying program is ONLY for Logictech devices.

It seems that when the computer goes to sleep, it goes into a deep sleep that nothing (keyboard, mouse, network, USB) can wake it except for the power button.

Are the any registry keys that would allow what I need to happen?

Thank you for your help,

bobA

Hi bobA,

I’d suggest that you update chipset driver on your computer and check if the power management is available. Please enter your service tag # on the link below, then download the chipset from chipset section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps

Hi.

I updated the 4 files that make up the Chipset and I still have the same problem of:

Nothing will "wake" the computer from Sleep except pressing the Power Button.

This is the only computer (6 Dells, an HP and an Acer) that would not let the keyboard or a USB keyboard wake the computer.

There must be a Registry Key that can enable power to the USB ports when the computer is asleep. Like I said earlier, if this cannot be done on this computer, then it is of no use to me.

ANY suggestions would be greatly appreciated.

Thanks,

bobA

Hi BobA,

The option to wake the computer through the keyboard and mouse seems to be not available on your system. The other option is to perform manual reinstallation of the operating system to check if the power management tab comes up.

Hi Robert,

As it’s a new computer. I would suggest you to restore the computer to factory state. Please follow the steps in the link below to perform PC restore.

http://dell.to/15AKRrE

Note: Please backup your personal data from the system onto an external storage device.

Since the computer IS new and has not been able to wake except with the power button since I got it, what good would it do to restore it to the same "new" state it is in now?

Also, you never answered about checking with a hi level tech there to see if there is a registry key that affects whether USB ports are "alive" when the PC is sleeping. A simple registry entry might solve this whole problem. Please check into this - it would be a much better solution than reinstalling and updating the OS.

Thank you.

Hi BobA,

Dell does not support altering the registry. Please restore the system to factory state to check if the below feature is available on this particular system.

Against my better judgment, I did a factory restore and got the exact same result.

This computer is of no use to me and I would like Dell to authorize Staples to take it back for a full refund.

Hi Robert,

I have checked with the concerned team and found that the option to wake the system up using the keyboard and mouse is not available on laptops. It’s basically a feature available on Desktop computers.

Dell does not have option to authorize a refund from a retailer. Please contact Staples for the refund and they should provide you the refund if the system is in the return period.

Maybe your concerned team should look in the BIOS - Right there is a simple setting labeled "Wake on USB." One check mark and the computer wakes from its' keyboard, its' glidepad or an external keyboard.

Thank you for your effort.

Hi raaone2015,

Thanks for the update. Please check and let us know if the issue with the sleep is fixed by following the steps.