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October 13th, 2015 20:00

Dell Wireless 1560 802.11 ac networking unstable

After upgrading an XPS 15 laptop to Windows 10, the wifi networking is nearly nonfunctional at low signal strength. 

When checking the driver property page for events, I see the following message: 

Device PCI\VEN_14E4&DEV_43B1&SUBSYS_00191028&REV_03\346800FFFF00000100 requires further installation. 

Any suggestions on how to fix this?  There is also event 5002 logged multiple times: 

Error 10/13/2015 1:25:55 PM BCMWL63A 5002 None

Log Name:      System
Source:        BCMWL63A
Date:          10/13/2015 1:25:55 PM
Event ID:      5002
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     
Description:
Dell Wireless 1560 802.11ac : Has determined that the network adapter is not functioning properly.
Event Xml:
schemas.microsoft.com/.../event">
 
   
    5002
    2
    0
    0x80000000000000
   
    1995
    System
   
   
 
 
    \Device\NDMP1
    Dell Wireless 1560 802.11ac
    0000080002003800000000008A1300C00000000000000000000000000000000000000000000000000300000000000000
 

21 Posts

October 14th, 2015 01:00

The "required installation" event may be a red herring, as the date for it was a few days ago.  The following events are appearing at boot right now: 

Warning 10/14/2015 12:08:00 AM WLAN-AutoConfig
WLAN Extensibility Module has stopped.

Module Path: C:\WINDOWS\System32\bcmihvsrv64.dll


Error 10/14/2015 12:07:52 AM BCMWL63A 5002 None
Dell Wireless 1560 802.11ac : Has determined that the network adapter is not functioning properly.


Error 10/14/2015 12:07:52 AM WLAN-AutoConfig 4003 None
WLAN AutoConfig detected limit connectivity, performing Reset/Recover.adapter.

Code: 1 0xC 0x4


Error 10/14/2015 12:07:01 AM BCMWL63A 5002 None
Dell Wireless 1560 802.11ac : Has determined that the network adapter is not functioning properly.


Error 10/14/2015 12:06:14 AM DPTF 256 GENERAL
Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.1.10600.147) TYPE: ERROR

DPTF Build Version: 8.1.10600.147

DPTF Build Date: May 26 2015 13:35:22

Source File: ..\..\..\Sources\Manager\EsifApplicationInterface.cpp @ line 737

Executing Function: DptfEvent

Message: Received unexpected event

Framework Event: DptfResume [3]

3 Posts

October 14th, 2015 09:00

I have a similar problem.  The wifi connection keeps breaking.  The only real fix is to restart the computer.  I tried turning wifi off then back on, it did not work.


This is an XPS 13 with windows 10. 

S

21 Posts

October 15th, 2015 12:00

I found something that may point at the underlying problem.  If I connect to the wifi router in a place with high signal strength, the connection stays stable even if I move the computer to lower strength.  Try putting the computer next to the router, disconnect and reconnect the wifi connection, then move it to another spot.  It's not a fix, but could help narrow down the driver issue. 

21 Posts

October 22nd, 2015 14:00

One interesting clue is that the network operation is much more stable if the System Resource Monitor is running.  To test this, enter the Windows key +R, then type resmon in the run box.  If you see a similar behavior, please post a reply.  It's not perfect, but does seem to extend the time between adapter resets. 

In my configuration I'm connecting to an older router, the D-Link WBR-2310.  There could also be a compatibility issue here, though I can' find anything yet.  Given that this is an older product with a stable set of firmware, the laptop driver should be able to use it without issues. 

21 Posts

November 2nd, 2015 02:00

I've been working with Dell support over the last week.  We installed the Windows 7 driver, dated 11/28/2014, version 6.30.223.259.  This version has fixed the problem.  They say they are now aware of the issue and are working on an update to the Windows 10 driver.  This is on an XPS 15 with adapter name "Dell Wireless 1560 802.11ac." 

3 Posts

November 4th, 2015 01:00

Definitely a problem with this driver. It's been responsible for my computer crashing. Update it soon please Dell. 

November 8th, 2015 22:00

We have the same problem on our XPS13 with Windows 10. Hopefully they fix this issue soon, because I'm about to trash the Dell and go buy my wife a Mac. This problem has rendered her laptop nearly useless given how often she has to reset the network adapter.  I finally wrote her a powershell script to do it, but come on... this machine was way too expensive for such a basic service to be so badly broken.

2 Posts

November 18th, 2015 02:00

Same problem here!

We have 2 XPS 13 laptops, and on both laptops WiFi is not stable. Similar problems as mentioned above. I have tried many different versions of the Wifi driver, but nothing seems to help. 

Message to Dell:

When will a new Wifi driver be available that fixes this problem?

Please reply!

MaW2

November 18th, 2015 07:00

What finally worked for us was to switch back to the Broadcom driver. Since doing that, we haven't had any network problems.

3 Posts

November 18th, 2015 09:00

Here is what finally worked for me. Dell admitted that the Wi-Fi module in the laptop was faulty. They sent a man to  replace it and it works great now

2 Posts

January 9th, 2016 08:00

did they replace it with another 1560 or a different model?

3 Posts

January 10th, 2016 02:00

They replaced it with a different model from a different manufacturer

2 Posts

January 10th, 2016 12:00

a Dell technician provided me with a link to this updated driver which so far (last night and today) is working well.

http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=G01XC

he said it was for a different model system, but the same model wifi card.

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