36 Business Days (50 Calendar) Really?

Please read my other posts for the full story. Just wanted to update...They keep telling me the same story..."the reason a replacement monitor has not shipped is due to a *software* problem on our end".

If a customer has been waiting for this long for a replacement (even exchange) for a defective Dell product and it really is a *software issue* that is delaying the order...wouldn't you think they would find another way to get the customer what they need and work on the *software issue* while you take care of the customers? Maybe do it the old fashion way until your *software issue* is resolved? It does NOT take this long to fix a software related issue...just pure ignorance and excuses. Dell as a company should be proud of the way their "team" is making sure their customers are taken care of.