Laptop stuck after reset! Help please

Question

Hi. I apologize as this is going to be a long post. So, here goes-

I bought my Inspiron mini early in 2013. I don't use it much..been using it on and off last two years. The laptop got a bit slow but it dint bother me. Later I updated it to windows 10 thinking it might speed it up but no use.
Two days ago, I reset my laptop and chose " Keep my files" option but the reset dint happen. Then I chose the " remove everything option" with "remove everything and clean the drive" option and it resetted. Then I got a page with choose an option written with three options-
1. Continue with Windows 10
2. Troubleshoot
3. Restart my PC

I chose the first option and it restarted. The Dell logo came and after that it's blank screen! I shut it down and switched it on again and it's the same thing!! It's been two days.. I tried everything in the troubleshooting option too but no result!
Can anyone help me out? Please?

Mary G · Answer

Hard to answer without knowing what model you have and what troubleshooting you did. Thinking windows 10 would fix a slow computer was a mistake. Is your model approved by Dell for upgrading to 10? What windows did you have before the upgrade? You should first find out if the hardware is faulty inc the hard drive. Run the diagnostics and if all is ok, use the Create Media tool to reinstall Win 8.1--if that is what you had before.

Philip_Yip · Answer

Clean install Windows 10 RS1 there are performance losses with upgrade installs.

Windows General

Laptop stuck after reset! Help please