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Dell XPS screen issues
Hi all,
I have a 2016 Dell XPS 13 9350 Signature Edition laptop purchased about a month ago.
I have recently had a variety of issues, all happening intermittently. There does not seem to be any real pattern to these issues. I am considering returning the laptop, given the frequency of problems. These issues include:
- Laptop turns on, with power running, but screen will not light up (especially when opening from sleep/hibernate mode
- Laptop turns on, then turns off after 5 seconds
- Front LED flashes 1 white, 2 yellow
- screen is black the entire time
In the past, I was getting issues with sleep, but I have not seen these issues come up in a week since I updated all my drivers.
- Laptop will not sleep when lid is closed (even with the appropriate lid settings), ends up getting very hot in a bag
- Laptop will not sleep at all - seems to turn back on right after it enters sleep
Here's my specs:
- Dell XPS 9350 Signature Edition with Touch Screen
- OS: Windows 10 Education Edition
- CPU: Intel Core i7-6500U CPU 2.5 GHz
- RAM: 8 GB
ejn63
9 Legend
9 Legend
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87.5K Posts
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September 24th, 2016 15:00
You can only return a system for replacement within the first 21 days after shipment (if you purchased from Dell; your reseller may have different policies if you purchased elsewhere), but the mainboard needs to be replaced - if you don't have return privileges with your reseller, contact Dell support to initiate a warranty replacement of the mainboard.
DELL-Rishi
2K Posts
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September 24th, 2016 16:00
Hi NATEDAWG91,
Based on the description of the diagnostic leds, and as advised by ejn63, I also suspect a failing motherboard.
If you choose to get a service call under warranty then, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name, Phone#, Address and Email).
Let us know if you have any other queries.