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arkery

2 Posts

1954

September 25th, 2016 21:00

Dell XPS 13 9350 Video and Sound Problems.

Hi

I've had a recent problem with my dell xps 13 (9350) since I've updated to the anniversary version of windows 10

So once I start the laptop, sound does not work even though I still here the buzz of the earbuds when I connect them to the laptop. Videos on the web don't work either. I've tried going on youtube and cnet browsing through videos and they don't work. Interestingly I can still browse other sites like normal If I'm just reading or so. 

If I restart the computer everything is back to normal. However, the problem occurs if I fully shutdown the laptop and then start it up again. 

I've been constantly restarting the laptop every time I start it up, it's getting a tad bit annoying. 

I have the latest drivers for the laptop and I do not want to try to reset it without going through any other possible solutions. 

DELL-Ravi Ch

7 Technologist

 • 

7.1K Posts

September 26th, 2016 00:00

Hi,

I would suggest you to update BIOS, uninstall and reinstall the video card driver and audio from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

  1. Open the  search box, Start typing devmgmt.msc and then press enter.
  2. Select the Display adapters listed and right click on it.
  3. Now select properties.
  4. In the properties window, under Driver tab, click on Uninstall button.
  5. Check “Delete the driver software for this device.”
  6. Do the same for Audio also which you will find under 'Sound, video and game controllers'
  7. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, video card drivers from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

arkery

2 Posts

October 1st, 2016 13:00

Hey so I haven't tried your solution yet although the latest Windows 10 Cumulative Update seems to have fixed the issue suggesting that it was probably because of the OS or compatability issues. Thanks for your response anyways

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