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2 Posts
0
7495
Dell XPS 15 (9550) Screen Issues
I've recently been having serious screen issues with the Dell XPS 15 (9550). It may be related to a recent bios update as these issues only started after the most recent bios update.
There seems to be a driver compatibility issue with Dell PremierColor / Geforce 960m drivers / Intel display adapter drivers. I've tried various Geforce driver versions from the latest to mid 2016 to no success, so I think the new bios update has an interaction with Dell PremierColor causing the issue. I cannot open Dell PremierColor at all, and just trying to open it causes some serious screen issues.
Has anyone else recently experienced the issue? The screen flickers wildly, goes black, comes back on with different color profiles and brightness. I can maybe make use the computer for 30mins at a time before I get a blue screen of death.
Essentially these issues have rendered the laptop useless.
jorgebaiaomigue
2 Posts
1
April 9th, 2017 16:00
this has to do with the latest intel driver update 21.20.16.4590,
The solution is to roll back to the previous driver :(
20.19.15.4531,A08 29 Dec
it is rubbish that dell does not flag this straight away and releases a fix
DELL-Lijo J
532 Posts
0
April 10th, 2017 23:00
Hi,
Welcome to our community.
We’ll surely try and assist you. We definitely don’t want to see our customers upset. Please provide us with the system information, so that we can provide you with the right troubleshooting steps. To access system information, please click on the (Windows icon+R) and then type MSINFO32 in the run box. Please share a screen shot of the same.
Also, try connecting the laptop to an external monitor and see if the issue reoccurs. Please increase the brightness to a level up and check if the issue reoccurs. Share the following information through a private message, so that we can check for more details.
1. Service tag
2. Email address
3. Registered owner’s name of the laptop.
You can refer to this link which is a video that shows steps to find the service tag.
We thank you for your cooperation.
Anon9999
2 Posts
0
April 11th, 2017 18:00
Hi Dell-Lijo J,
The first response fixed the issue so far. I rolled back the Intel display driver yesterday and so far I've had no screen issues. Dell Premier Color still doesn't work, but I can handle that since everything else seems to be ok at this stage.
DELL-Lijo J
532 Posts
0
April 14th, 2017 20:00
Thank you for the update. If there are any other issues that needs to be addressed, now or in the future, please feel free to reach out to us. Thank you and have a good one.