Dell xps 8700 does not go to sleep

Hi,

Thank you for writing to us!

We would suggest you to try system restore and enable update notification on the system so if there are any up you will get a notification.

Kindly private message the service tag and email address.

Thanks

Robin

I get the dell updates now.  I do not see why system restore is of any value for an issue that is ongoing for months.  

Hi,

We would suggest you to update the display drivers and check if you have the same issue.

Thanks

Robin

i had done a while back.  See online - numerous people have this same issue.  what is dell doing about it??

Hi,

We understand that there is an issue ,however we dont manufacture the operating system,we would suggest you to re-install the operating system.

Thanks

Robin

That would not be a good use of time.  I guess Dell is not able to see how to fix the issue.  

Hi,

We have check the same with our product group and re-installing the operating system should help you fix the issues.

Thanks

Robin

Hi Teddy9,

We are waiting to hear from you .

Thanks

Robin

I do not intend to reinstall the operating systgem.  that is too much effort.  There is nothing wrong with that and I suspect there is  a setting that is not working well.  

i had already updated the display card drivers.   that did not help.  no need for further help from Dell, unless you know the exact cause. . thanks

Hi ,

We can suggest you to uninstall the graphics card drivers restart the system and install the drivers from the graphics card manufacturer's website and check if that works.

Kindly check if that helps .

Thanks

Robin

Hi,

It is unfortunate that non of these steps have not worked as usually for such issue a BIOS update after which and update on the video drivers will fix the issue,however we would apologize for the inconvenience .

As a last option you can try the following

CTRL + X >>>> Power Options >>>> Choose what power buttons do >>>> At the bottom is Shutdown settings

Run Command prompt as Admin (Win + X.. Command Prompt (Admin)), say Yes. Type powercfg -h on. The reverse is logically powercfg -h off.

go to Windows 10 key + X –> Power options –> Change plan settings –> Change advanced power settings –> Scroll down to “Power buttons and lid” –> Sleep button action –> Change settings to Hibernate.

Kindly do get back to us if there are any issues.

Thanks

Robin