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Failure updating Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task
When attempting to update the Open Manage Essentials 2.2 Inventory collector module for F/W and Driver Inventory Task from 15.6.200 to the latest version the update task fails with the details "Exception:The remote server returned an error: (404) Not Found."
When running the update from the package repository (invcol.exe) I get the following error:
Inventory collection stopped as this is not a Dell Machine.
Inventory collection stopped as this is not a Dell Machine.
Anyone have a work around for this issue?
Robert Jacobson
5 Posts
1
May 31st, 2017 07:00
I found that it downloaded the two inventory executables (invcol.exe, invcol64.exe) to
C:\Program Files\Dell\SysMgt\Essentials\SystemUpdate\Packages
So I just copied those manually from there to:
C:\Program Files\Dell\SysMgt\Essentials\bin
I ran an inventory on a remote system after doing that update and it appeared to work.
The "Dell Solutions" section of the OME web interface still shows that I need an update, but I'm not sure if that's just a matter of time or what.
Ivan Wong
21 Posts
2
June 1st, 2017 19:00
Ref
ELaizure suggested a workaround... modified the \Windows\System32\Drivers\etc\hosts file to include the following line which successfully allowed us to update:
143.166.147.76 ftp.dell.com downloads.dell.com
Robert Jacobson
5 Posts
0
June 2nd, 2017 09:00
The hosts file entry worked for me. Thanks!
GeertC
1 Rookie
1 Rookie
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70 Posts
0
June 2nd, 2017 09:00
This solution is not working for me, still the same issue :-(
HansHoskens
4 Posts
0
July 3rd, 2017 02:00
How did you do the update? Just run the exe?
CACIOLLIP
2 Posts
1
July 3rd, 2017 02:00
I did update to OME 2.3.
Component is also updated to version 17.6.0.1140.
Hope they fixed for the future releases.
CACIOLLIP
2 Posts
1
July 3rd, 2017 03:00
Just downloaded the new version and run on OME server.
Now I am Fighting with SupportAssist. It Installed Enterprise Version, 1.1 an old version. Trying to install 2.2 Pluging for OME.
DELL-Vijay B
183 Posts
0
July 6th, 2017 23:00
Hi,
With fresh install of OME 2.3 or upgrade to OME 2.3, the SupportAssist Enterprise version 1.1 will be installed and it is expected. The OME SupportAssist plugin 2.2 is recommended only with OME version 2.2.
Is invcol version problem solved with upgrade to OME 2.3?
Thanks,
Vijay.
Robert Jacobson
5 Posts
0
July 7th, 2017 05:00
For anyone struggling to find OME 2.3.0:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=5G6PK