This post is more than 5 years old
4 Posts
2
6486
Dell XPS 15 9560 + TB16 thunderbolt dock 240W
Hi guys,
i have a new Dell Xps 15 9560 and TB16 thunderbolt dock. Everything works great, except.... If TB16 is connected to the laptop, it's impossible to shut down the computer. Instead of powering down, laptop restarts. When TB16 not connected, laptop shuts down perfectly. How to fix this? Thanks in advance!
fanello1234
19 Posts
1
March 9th, 2017 09:00
Just disable "Wake on Dell USB-C Dock" in BIOS unter Power Management -> USB Wake Support. You have to use the boot button on the TB16 then to boot your laptop.
robert p
9.4K Posts
0
March 7th, 2017 06:00
Hi oojaa,
Thanks for posting.
Might check to see that the drivers are up to date. Here is some information you may find helpful: http://dell.to/2mSBbKk
weareformation
3 Posts
2
March 7th, 2017 07:00
I have this exact issue. It happened after updating to the most recent Bios. Perhaps rolling back the bios? On a side note, my TB16 does a lot of fan ramping, does yours?
oojaa
4 Posts
0
March 7th, 2017 08:00
I have all my drivers up to date. Also last version of the bios, i updated everything when my laptop arrived. Dock fan work as normal for me, not much noise?
weareformation
3 Posts
0
March 8th, 2017 11:00
I've just gone from Bios 1.1.3 back to 1.0.3 and it's working well again. I guess I'll have to wait for the next bios update and skip 1.1.3 as it seems to cause issues with the TB16. Here's the download link for previous bios's: downloads.dell.com/.../xps-15-9560-laptop.html
oojaa
4 Posts
0
March 9th, 2017 11:00
How do i enter bios?
oojaa
4 Posts
0
March 10th, 2017 00:00
Never mind. F2 it is. Your suggestion worked @fanello1234 , thank you!