This post is more than 5 years old
15 Posts
0
9022
Equallogic ps6000
storage array still in initializing state for a day
quick response advantages
This post is more than 5 years old
15 Posts
0
9022
storage array still in initializing state for a day
quick response advantages
Top
Origin3k
4 Operator
4 Operator
•
1.9K Posts
1
July 15th, 2017 01:00
A non Dell EqualLogic labeld drive will not work in your PS6000. Story ended.
They use a whitelist of own certificated drives and all others are not recognized by the array and marked as unknown. For older EQLs this was different.
Regards,
Joerg
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 13th, 2017 05:00
Hello,
That means that something in the boot up process failed.
Regards,
Don
seytax
15 Posts
0
July 13th, 2017 05:00
so then what steps do i follow to trouble shoot.
pls suggest in quick,my company services has stoppe and it create challenge
seytax
15 Posts
0
July 13th, 2017 06:00
tnxs.how do i create out-of-warranty support case.
pls, send the link
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 13th, 2017 06:00
Hello,
Do you have a support contract? You need to open a support case. You need to connect to the serial port of the active controller so that support personnel can assist you.
If you don't have a contract, you can open an out-of-warranty case and they maybe able to assist you.
1 (800) 624-9897
Regards,
Don
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 13th, 2017 07:00
Hello,
By calling the number, then give them the service tag #, and tell them you do not have an active contract for this unit.
You can also create a case with "TechDirect" but that will likely take longer than calling support line.
https://techdirect.dell.com/portal/Login.aspx
Regards,
Don
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 13th, 2017 09:00
Hello,
In the meantime, if you still have access to the CLI, please run support exec raidtool
And send me the output. You can at least check that the RAIDsets are healthy.
Regards,
Don
seytax
15 Posts
0
July 13th, 2017 10:00
tnxs
[eqllogger] error reading in-memory Q, unexpected error Cannot allocate memory
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 13th, 2017 12:00
Hello,
That error means that the eqllogger service can't write the logs to the RAIDset. Which typically means it's faulted, not degraded.
Please run:
support exec "uname -a"
member select MEMBERNAME show disks
Don
seytax
15 Posts
0
July 13th, 2017 18:00
tnxs
i got ths message after member select MEMBERNAME show disks
The storage array is still initializing. Limited commands will be available until the initialization is complete. Please try again later.
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 13th, 2017 19:00
Hello,
What about the other command? support exec "uname -a"
That will let me know what firmware the array is running at least.
This is as far as I can take you. Did you open a support case?
Don
seytax
15 Posts
0
July 13th, 2017 23:00
i get this message
NetBSD 1.6.2 NetBSD 1.6.2 (EQL.PSS) #0: Thu Nov 5 19:46:18 EST 2009 build@m58:/buildarea/V4.3.0__Thu_Nov_05_2009_19_31_03_EST/bin/destdir.sbmips.release/EQL.PSS xlrmips
seytax
15 Posts
0
July 13th, 2017 23:00
in running support exec raidtool
i get this message to
Driver Status: Initializing
raid_ioctl_query_mirror_by_idx failed.
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 14th, 2017 04:00
Hello,
That means the RAIDset has failed completely. That is very old firmware.
You may end up having to send the drives out to be copied/recovered to have a change to get the RAIDset back online.
Regards,
Don
seytax
15 Posts
0
July 14th, 2017 04:00
su exec raidtool
You are running a support command, which is normally restricted to PS Series Tec
hnical Support personnel. Do not use without instruction from Technical Support.
Driver Status: *Admin Intervention Requested*
RAID LUN 0 Degraded.
07 Drives (0,6,f,f,3,5,7)
RAID 6 (64KB sectPerSU)
Capacity 4,800,966,492,160 bytes
Available Drives List: 2
Unavailable Drives:4 (history of failure)