XPS 13 9360 Developer Edition freezingI'd

And that title is care of the rather sensitive touchpad :)

I received my 3560 yesterday and have experienced two freezes. The screen completely locks up. After the first freeze I held the power button down and after shutting down it didn't seem to want to boot back up. The power light came on for 3-5 seconds and then turned off. Maybe I held it down too long and it entered into some other mode? Not sure. Anyway, I tried out my newly created USB restore, which was nice to test out.

After booting into the second fresh image it froze again after an hour or so. I rebooted successfully somehow with a hard key press of the power button, and began to consider reinstalling Ubuntu myself. Instead I booted up and did an apt update, thinking maybe some fix was available. Since the updates I haven't experienced a freeze again. If something happens I'll make a point of offering more details.

So after another full day of using the laptop, I've only had a single freeze early on, and none for the last ten hours or so. I'll update if the freezing issue picks up again. There are two small issues I've noticed in the meantime that I'll post in a new thread.

Goofed there. I meant to say my model was the 9360.

Okay, so ever since those initial updates I have not encountered any freezing. 

I have the same model, but running Windows 10. Same issue with complete freezes.

I'm having the same problem with the same model.  Freezes about once a day since I've gotten it, even when I'm doing basic web browsing.

My freeze happened at reboot, so not sure if it is the same issue, but it solved reinstalling the OS (Ubuntu 16.04 from live USB) and there have been no freezes since.

The main difference I'm noting is the absence of all the proprietary drivers of DELL that were installed before.
The issue with touchscreen deactivating waking from suspend is still there and it still solves closing and reopening the lid quickly.

Another problem I had today at reboot was that it didn't boot the OS until I deactivated Secure Boot, because it said (when trying to force the boot from the boot option of the BIOS) that the image was not signed. However it worked fine before so I'm bewildered. Moreover I figured out the problem only accessing the boot options pressing F12 at start, there were no signs of problems in the BIOS menu (F2) and letting the boot go on automatically a memory test was started (with no issues detected) and then an error about the absence of viable OS images.
The deactivation of secure boot in the BIOS was luckily enough to solve this issue.

I get these errors and I am not seeing freezing, although I have yet to use the computer extensively. The wireless seems to work with this error message and firmware-5.bin is indeed missing

Hi folks, I got my brand new i7 16 gigs Dell XPS 13 9360 laptop.......I was extremely happy with the product until it started to completely system freeze. It has now frozen in excess of 20 times and each time I have had to do hard-system off to get back to my work again.......I am extremely annoyed by this and am now considering sending the laptop back to Dell.

@Community,

I just spoke with my Linux contacts and they advised they had around 4 of these lockup cases for 9360 come in. They did the following, in order, and the lockup was resolved for every case they've had so far:

apt-get dist-upgrade

apt-get upgrade

apt-get update

If you have a unit that locks up after these updates you can send me a friend request, or call Dell Technical Support.

+1.  I haven't seen the lockups in maybe 3 or 4 weeks, so *something* must have fixed it.

The correct order is:

apt-get update

apt-get dist-upgrade

apt-get update updates the list of available packages and their versions, but it does not install or upgrade any packages.

apt-get upgrade actually installs newer versions of the packages you have.

Looking at my log this did not fix it completely, I had one freeze after doing an apt update & upgrade. I expect a reboot was required.