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Dell Active Pen button not working consistently...
My Dell Active Pen's (Dell P/N 750-AAMI) button doesn't respond to the tablet on a consistent basis. If you press it for 0.3 secs. it's supposed to bring up the sketch mode and double-pressing it brings up the Windows Ink feature but the only way I can seem to get this to work is by unpairing the pen and then reconnecting it to the tablet's Bluetooth. If I sleep the tablet and reawaken it, the pen button is unresponsive again.
I'm not that into these features anyway but I'd like what I buy to work. Any suggestions?
DELL-Akshatha M
1.2K Posts
0
October 19th, 2016 09:00
Hi SolidSonicTH,
Thank you for reaching out to Dell Community Forum.
Have you tried by calibrating the touch?
Have tried by updating the BIOS, chipset and LCD firmware from our Dell Support site?
Please private message us the service tag of the system along with your email id, so that we can check on the system configuration.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
SolidSonicTH
15 Posts
0
October 19th, 2016 10:00
I don't think you read my post. I was having trouble with the button on top, not the interface of the Active Pen. The Active Pen interface was actually sufficient.
DELL-Akshatha M
1.2K Posts
0
October 20th, 2016 07:00
Hi SolidSonicTH,
Sorry for confusing the troubleshooting steps.
Do you have any other tablet to try this Active pen?
Please private message us the service tag or order number of the system along with your email id.
SolidSonicTH
15 Posts
0
October 20th, 2016 07:00
I don't think there any other compatible tablets except the Dell Venue 8 Pro 5855
DELL-Akshatha M
1.2K Posts
0
October 21st, 2016 09:00
Hi SolidSonicTH,
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information
SolidSonicTH
15 Posts
0
October 24th, 2016 09:00
How do you get a Service Tag off an Active Pen? I had a similar problem with the old Dell Active Stylus in the past.
DELL-Akshatha M
1.2K Posts
0
October 25th, 2016 07:00
Hi SolidSonicTH,
Was the Active Pen purchased along with the tablet or separately? If it was separate, do you have an order number for this purchase?
SolidSonicTH
15 Posts
0
October 25th, 2016 07:00
Separate, and yes, I have an order number.
DELL-Akshatha M
1.2K Posts
0
October 27th, 2016 03:00
Hi SolidSonicTH,
Please share the order number via private message.
RAndrea
4 Posts
0
August 11th, 2017 04:00
I have exactly the same issue with a PN557w and a Latitude 5285. All drivers have been updated but no improvement. The pen works only right after pairing.
MRW1
1 Message
0
August 29th, 2017 15:00
I have the same problem with a PN557W and a new Latitude 7285. Really terrible validation. Please fix your software.
jami1
1 Message
0
November 19th, 2017 01:00
I have te same issue with a PN556W and XPS 12 9250
johanpol
26 Posts
0
December 15th, 2017 02:00
I also have same issue with 5285 and pen. Not very stable product..hopefully a solution is nearby
MajkDell
1 Message
0
April 5th, 2018 19:00
Hello. Did you sort it out? I have the same issue...
Friva
4 Posts
0
April 23rd, 2018 18:00
I have a Dell Latitude 5285. I purchased the Dell Active Pen PN557W and also the top button of the pen does not work (Everything else does work). I am using Win-10 64-bit. Is there any solution to this issue? Thanks.