Unsolved
This post is more than 5 years old
1 Message
0
1574
E6420 Laptop won't boot - Recovery non-responsive
Hi,
I have an E6420 Laptop. It wouldn't boot today and I can't get windows recovery to boot either from the HDD or a USB drive. So I tried the Dell Diagnostics test from USB. I tried running the tests associated with OS won't Start. The following tests failed:
Interrupt Controller PIC Functionality Test Failed. Error code "4C00:0522". Msg "SYSTEM - The interrupt controller, or a device attached to it, is not working".
SATA Disk Read Test Failed. Error Code "0F00:0232". Msg "DISK_0 - Block 64382024: Timeout waiting for IRQ"
SATA Disk SMART Long Self Test Failed. Error Code "0F00:075D". Msg "DISK_0 - The self-test failed the read portion of the test".
SATA Disk Verify Test Failed. Error Code “0F00:1A32”. Msg “DISK_0 – Block 64382024: Timeout waiting for IRQ”
What do these mean? HDD failure, have to replace it?
Thanks,
Brent
DELL-Akshatha M
2 Intern
2 Intern
•
1.2K Posts
0
June 23rd, 2017 01:00
Hi CaptainBDSC,
Thank you for writing to Dell Community Forum.
Looks like the hard drive has some bad sectors. Can you try to run the on-board diagnostics and capture any error codes or message you receive.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.