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DELL XPS 9550 battery runs out instantly under loads
Hello, I'm a Dell XPS 15 9550 user since last year.
When i'm using it on battery power, even when it's 100% charged, and I decide to use some medium-work applications like Lightroom, Photoshop or even worse Premiere, my computer instanty turns off, as if the battery ran out. Indeed when I try to turn it on it keeps telling me that the battery is out (usually it is right at 1% or even 0%) but the funny thing is that after turning it back on I can use it right away without any other intermission or problem! I can even use those heavy power application that sent it to sleep a second before! It's like the computer can't recognize how much battery percentage I have, even if it's full.
Obviously, my premium support is expired.
Any help is appreciated, thank you!
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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January 2nd, 2018 15:00
:emotion-2:
Please run a custom test on the battery and AC adapter by following steps in Dell video below:
TommasoP
2 Posts
1
January 3rd, 2018 13:00
No results. I've been trying every diagnostic possible but all of them confirm the integrity of my battery and AC adapter.