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Horrible Support Experience
I purchased a Precision 5520 about 4 months ago and have had issues ever sense. When I got the computer the headphone port was faulty. I didn't have time to deal with this issue until about 2 weeks ago. I called support and was told to send it for repair which I did. This resulted in me not having my computer for about a week, then when the computer was received back the issue was still present. Do they even test these machines after service?
After this and another hour on the phone they agreed to send out a technician to replace the motherboard. After the replacement was complete the tech tried to boot into windows which now does not work, but freezes. He then said that this is a software issue and left. Not to mention he was not very professional.
Again another call to support where I was told their system was down and I would get an email. A day later and I still don't have an email or a resolution.
This is not what I would expect for a business class machine. I am not a business, but purchased a business class machine for business class service and am not getting good service even for a consumer product.
This makes it impossible for me to think of choosing Dell in the future.
ajo518
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August 8th, 2020 17:00
So it is two years later and still having problems. This machine has been serviced 7 times in two years. 3 motherboards, a display, a daughter board, and a battery.
So everything but the keyboard and mouse stinks. Oh and the speakers. Those have always worked.
So glad I paid for the "professional" laptop that is supposed to be "reliable" definitely have not seen that.
Each time it is some excuse. This machine has spent most of its time at a desk. It is not abused in any way. Still looks perfect.
Why do I have to send in a machine 7 times that I paid over 3 grand for?
My Lenovo's at 1/3 the cost have lasted much longer and had minimal support instances. Make that none. One motherboard due to a drop of the machine that was covered under warranty with no questions when they were told exactly what happened.
Don't get a Precision 5520. I recommend the P52 and Lenovo to anyone who asks. Way to blow it with a first time customer Dell.
So now my Precision 5520 will only run at 800 MHz. This is definitely "intelligent performance". Called support and they say warranty is expired when I just paid for the warranty extension? So not sure what I paid for?