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New BIOS update failure.
I bought an alienware 17 R3 8gb from USA 4 months ago. I live in Turkey where there is only one Dell technical service in total. Yesterday i made the BIOS update. Everything was ok, i shot down the laptop and slept. But today i realized that my computer is dead. Thanks for that super update. I am an ordinary computer user. I don't know what to do.
Jordy787
5 Posts
0
June 15th, 2016 12:00
might have to replace your bios chip or replace motherboard if you dont have soldering skills, unless you have a dell technician fix it. If you end up selling it let me know :) lol
Volkan87
9 Posts
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June 15th, 2016 12:00
Most probobly i ll sell it :) It was A mistake to buy this computer.
MikandBeat38
11 Posts
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June 16th, 2016 00:00
You need to reset the cmos by doing the following:
This should get you going again
eternalkp
314 Posts
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June 16th, 2016 14:00
it might not be dead. alienware latest bios are horrible. does not always powerup on the first try. Please take not and fix this Alienware.
Volkan87
9 Posts
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June 16th, 2016 14:00
Thank you for the answer. Because it is easy to understand and apply. I did what is needed. Now something changed. System is not opened but a light occured on the power button. I will write the latest result. Thank you again.
MikandBeat38
11 Posts
0
June 16th, 2016 15:00
I have noticed it will take a while to start after doing the above fix. It seems to do a self check first - restart itself once or twice then eventually boot.
Volkan87
9 Posts
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June 16th, 2016 15:00
But there is only light on power button. Laptop seems like sleeping. If it will be fixed i can wait even two days without touching it. Note: when i plug out the battery cable, light is turning off.
Volkan87
9 Posts
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June 16th, 2016 23:00
I want to mention that my laptop doesnt give any reaction. If i achieve to turn it on, i will have a hope to fixing it. I started with lighten the energy power light. Is there any suggestion? I have to start the laptop whether Windows loads or not :) Turkey has lack of dell techinacal services. There is only one and i don't trust them. Because they don't have any experience in this model. I am asking this problem to my friends and ordinary techinacal services but they don't have any information. If you find any document please share it.
MikandBeat38
11 Posts
0
June 17th, 2016 07:00
If the above fix doesn't work, then I think your only option is to contact dell. You probably need a motherboard replacement.
Volkan87
9 Posts
0
June 22nd, 2016 07:00
I need to correct some things before closing the dialog. 1- I thought there was only one technical service in Turkey. It was wrong, there are many services that i didnt know. 2- Tecnical service personnels are so kind and know their job well. Thanks very much even my laptop didnt fix yet. But they are very interested in helping the customer.