Unsolved
This post is more than 5 years old
7 Posts
0
97394
Black or Blank screen after boot screen finishes
Hi, I just got my Aurora R4 a couple weeks ago and just recently I'd say a week or so it would black screen after a restart. The Alienhead bootscreen loads fast then just a black screen, lights are still on etc.
I'm a little worried about it because I have to hit the power off button then it will come on and work normal. But I don't know if that's hinting there's a problem because I shouldn't have to do that. I changed to the Win 7 basic theme recently as well if that matters.
I read in a previous thread that sounded like the same problems I was having but it was a bios update and the update I already have is much more recent. I have 07 and that was a fix for when it was 03 for the bios update.
Any help would be appreciated thank you.
echoEffect
7 Posts
0
February 27th, 2013 01:00
I've been looking at certain updates for the R4 and this is available - www.dell.com/.../alienware-aurora-r4 Is this something I should update and will it help?
NataliaatAW
2 Intern
2 Intern
•
835 Posts
0
February 28th, 2013 09:00
That is an update for the chipset driver, it's always good to have that up to date.
Try accessing Windows on safe mode by pressing F8 several times during post.
If you have a dual video card configuration, make sure you connect the screen to the bottom video card, as shown in this article:
My brand new Aurora shows no image on the screen
echoEffect
7 Posts
0
March 24th, 2013 14:00
Lately i've been getting more black screen's, the computer is on but the screen is completely black and I have to shutdown and boot back up to get it running. I'm not quite sure the problem.. I know the power cord in the back is kind of loose but not sure it's that either since the computer doesn't turn off. Although it does seem pretty strange for it to be that loose. And when I move it even while off I hear a bit of spark sounds.
echoEffect
7 Posts
0
March 25th, 2013 04:00
Ok if restarted there will always be a black screen after Alienware's bios screen. You have to fully shut it down by pressing the button for it to restart correctly. Any idea what this could be?
NataliaatAW
2 Intern
2 Intern
•
835 Posts
0
March 25th, 2013 18:00
Hi,
Uninstall the video driver like this:
1. Type "device manager" on the start menu search box and hit enter.
2. In the device manager find the Display adapters, right click on the graphics card and select uninstall (check the box that says " uninstall all software for this device")
3. Restart the computer a few times to test it, and let me know what happens.
echoEffect
7 Posts
0
March 26th, 2013 06:00
Before I do that i'm curious to know what that will do exactly or how it helps? It's weird that it starts normally from turning on but when restarted it does the black screen. Is that normally a graphics card problem?
NataliaatAW
2 Intern
2 Intern
•
835 Posts
0
March 26th, 2013 08:00
It could be a graphics card problem, that's what we are trying to find out with that test.
WendelTi
3 Posts
0
August 14th, 2014 00:00
Same problem with me.... But with me screen never works after win logon... But when i disable or uninstall the video card driver, its work, without the video card.... Did my video board die?
DELL-Milena M
Moderator
Moderator
•
2.7K Posts
0
August 15th, 2014 16:00
Have you tried to uninstall the video card driver and reinstall it again?
WendelTi
3 Posts
0
August 16th, 2014 08:00
3 Times, one with the driver listed on dell page, one on the amd page and on driver beta from amd...
WendelTi
3 Posts
1
August 19th, 2014 12:00
IT'S ALIIVEE!
I send my alienware to a notebook "expert". He suggest a reballing at a similar cost of a new video board...
So, i came back home, in the way i bought a rubber and i tried by myself fix it and it work!!! My video board just need to be clean!!!
I already have bought a new video card and will keep it to the next time my video board dosent work!
Good luck guys and i hope the solution work for you too...
Marrianne79
1 Message
0
June 17th, 2016 18:00
I am having the same problem, the screen is on while it is booting then when it gets to my desktop it goes dead. I have tried an external display & booting in safe mode, neither works. How can I reinstall the cideo driver if i cant see anything at all?