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After using Alien Respawn to restore, I get a BSOD stop:oxoooooo7B error every boot up.
Normally I wouldn't post like this, but I'm ready to snap. I lost the partition Dell put on my hard drives, so everything was lost. I redid the partition reinstalled windows, put Alien Respawn back on the system (Just putting the USB and magic happening was <ADMIN NOTE: Substitute character removed as per TOU>) originally when Alien Respawn did the reboot, instead of Alien Respawn I got Windows System Restore instead. Dells best people hopped on my computer, said it was fixed, only resulting in a program crash every-time. I refuse to do the 20min song and dance it takes to get anyone on the phone anymore. I wasted an entire day doing that. (I would add night, but 24hr service only counts if your spending money, not already spent it.) Eventually I figured the copy I downloaded "From a Dell site" was corrupt, and I found another copy elsewhere. I managed to get everything restored only to get the Blue Screen of Death "stop:0x0000007B" error every Boot-up. I can't even get safe mode, or a Dos prompt. Thinking it might have been a fluke I re-did the entire process again, leading to the same result. I've tried everything I can think of. I sent a help request email days ago and got no response. I'm loosing business because I can't access my files. I've even considered killing my warranty and pulling the drives to get the information off them using my desk-top. Windows can fix it. I've been sitting here for three days looking up and trying every fix I can find and use in my current situation> Hell I even paid extra for my Alien Respawn service so something like this wouldn't happen and it got to things, Jack and <ADMIN NOTE: Substitute character removed as per TOU> If anyone out there has an idea I'd love to hear it. Thanks for at least reading my ramblings.
I'm running Windows 7 Pro
Alienware M17x R4 laptop
2x 500G hard drives partitioned into a 1Tb single drive
If you need anymore information, just ask and I'll give it to you.
DELL-Kiran K
4 Operator
4 Operator
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2K Posts
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March 22nd, 2013 01:00
Hi cleevondeath,
Sorry for the inconvenience. The blue screen STOP 0x0000007B errors are caused by device driver issues (especially those related to hard drive and other storage controllers), viruses, data corruption, and sometimes even hardware failures. Request you to use the below link and run diagnostics:
http://dell.to/OUGnqT
Do reply with your answers.
cleevondeath
8 Posts
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March 22nd, 2013 02:00
I tried them all, I made sure I took every step Dell had listed , that's why I sent an email asking what I should do next?
And the Run the 32 Bit Alienware Diagnostics does not load off my disk, i press "1" and nothing happens. I've even let it sit for 10min once with the hope that there was a delay, only there wasn't. Any more ideas?
cleevondeath
8 Posts
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March 22nd, 2013 03:00
I just noticed that Alien Respawn re-partitioned my drives completely wrong all my files are designated under the "E" slot and the "C" drive is holding a Boot folder and a System Volume Information folder. Any way that I could get Alien Respawn to put my files back on without phucking with my partition first?
DELL-Kiran K
4 Operator
4 Operator
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March 22nd, 2013 07:00
Hi cleevondeath,
I will be glad to help you. Request you to provide the error code that appeared after the tests completed.
You may try doing a clean Operating system re-installation and then you can re-partition the computer.
This should help.
Do reply with your answers.
cleevondeath
8 Posts
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March 22nd, 2013 08:00
Error code does not name a driver, nor a program full code is (and I'm glad I have this written down.)
st bring a command prompt up any other way) to figure that idea was a bust.
And as for the clean operating system re-installation run, I'm already 2 steps ahead of you, when I noticed the Partition issue, I re-installed windows and Alien Respawn, but the Alien Respawn crashing issue was happening again, since my laptop was moving at a snails pace, I started downloading and installing drivers, plus updating windows to see if that helps the crashing issue. Its a Great idea, I'll post the results once complete.
cleevondeath
8 Posts
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March 22nd, 2013 15:00
I managed to get everything together, but Alien Respawn keeps crashing. I think it might me the Premium Edition that's causing it to do so. I uninstalled Premium, Removed all "Respawn" files from the registry, and from the hard drive all together. Unfortunately there is a bunch of restore files throughout my computer that I know are the cause of Basic becoming Premium every time, and Windows being the wonderful user friendly TIME WASTER that it is won't give me access to delete files from my own God <ADMIN NOTE: Profanity removed as per TOU> Computer! I need to catch a couple zzzzzz's, or take up a crystal meth habit, though sleep I'm sure is cheaper, I start up again in about 4 hours, if anyone knows how to tell windows to delete those files for me before then that would be awesome, otherwise its back to the very beginning all over again. *sigh* if that fails I'm pulling the drives and giving up my warranty, all because of a Dell Program.... I've always wanted a solid state in this sexy piece of machinery, who knows maybe it will be a good thing. At least until everything else fails at once two days from now. =D
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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March 22nd, 2013 16:00
I suggest you use Acronis or Windows Image Backup instead.
cleevondeath
8 Posts
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March 25th, 2013 21:00
Should have done that about 3 months ago. I managed to get all my files in one place, and got them all off the computer, but a lot of good that does in getting my programs and serial numbers all set-up again. I was able to use diskpart to change the stupid partitioning that Alien Respawn created, All my info is now on dive D: so I sent the junk Respawn put in there away and moved d: to c: but when I reboot Dell's wonderful set-up puts everything back. I tried to change boot manager but I'm not allowed because I could harm my boot process. "What the hell is it doing right now?" its like dealing with Apple here, everything need to be done their way only. Anyone have any clue on how I can change boot managers mind? or set-up a boot from the D: drive, its nowhere in this handcuffed BIOS. Any help would be greatly appreciated.
On a side note let me say sorry to anyone who was offended by the way I get around the swearing process, I've always thought it was totally different when I use a "ph" instead of an "F".... I hope that pleases the Dell employee who wrote me a nice long email on choice of words... Rather than anyone answering the email Ion how to get rid of this BSOD sent a WEEK ago. *sigh* Thanks
Tesla1856
8 Wizard
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17K Posts
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March 26th, 2013 00:00
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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March 26th, 2013 00:00
This is a community support forum. If you can't express yourself without improper language, you should probably go somewhere else.
Skip the "clever" language next time ... and you might get an answer faster.
NataliaatAW
2 Intern
2 Intern
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835 Posts
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April 15th, 2013 11:00
Hi everyone,
For some reason I came across this thread, I know it's a bit old so you probably already had your issue resolved, but I still want to share this in case anyone else needs one POSSIBLE solution for this issue for users who have an mSATA caching drive installed in the system.
If the system configuration includes an mSATA caching device, disable the acceleration and test the system, if the BSOD doesn't happen, enable the acceleration again and the problem should be solved. There is no need to re install the Operating System or even AlienRespawn.
How to Enable Caching on mSata SSD for Alienware Laptops?
cleevondeath
8 Posts
0
April 15th, 2013 12:00
Thanks for the tip, i wasn't running an SSD at the time, I managed to change the partition back but Dell's Boot Manager forbid me from making the change because I "may not be able to boot my computer afterwards". Its been over a month now, and still no response from dell about the emails I sent them about the BSOD, and every other issue I was having. So I started all over and managed to get most of my files back with a friends computer, which is awesome. Let me just say that I have become very disappointed with the way Dell now treats their already purchased product (who are still under warranty) customers, and the lack of knowledge that their Tech Support has with anything concerning Dell software or Dell's BIOS is really a shame. I think in the future I'm going to try and build my own laptop. Less headaches that way. But its great to get that tip out there.
DPonthieux
2 Posts
1
August 8th, 2014 18:00