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x51 r2 Bluray/DVD won't read discs
I just bought the X51 R2 and the bluray/DVD doesn't work. It will accept discs but it is unable to read any of them. The drive does show up under my Computer but when it has a disc inserted it gives me the message that there is no disc and then ejects it. I did the ePSA diagnostics and they didn't show any drive errors. I tried to update the Drivers and it tells me that they have the most up to date version. I ran windows fix it and again it didn't show any errors. I went into the regedit and there are no filters listed there. I even tried changing the region settings under the drive to make sure that wasn't the issue and no dice. I have tried the discs that came with the system, other data discs, DVD's and audio CD's and none are recognized.
I followed all of the instructions in this article and none of them have resolved the issue:
Can someone please help me figure out how to resolve this issue?
Thanks!
Christi
DELL-Milena M
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August 20th, 2014 16:00
Hello Christi!
Since you have done all the possible troubleshooting and the issue persists there might be a problem with the hardware, if you are located in US or Canada you can send me PM with your service tag and a brief description of the problem so I can help you further, otherwise you will need to contact the technical support site in your country so they can help you.