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michdeskunk

4 Posts

11609

January 12th, 2018 02:00

Dell SupportAssist OS Recovery never installed

Hi guys,

 

I have bought my first Dell, an Inspirion 17 5767, 3 weeks ago.

My device results in the devices list for SupportAssist OS Recovery

http://www.dell.com/support/manuals/it/it/itbsdt1/dell-supportassist-pcs-tablets/sosrsm/supported-dell-inspiron-systems?guid=guid-5e61764e-a287-4732-a6dc-1c1d8ca9aecc&lang=en-us

Seems a very good software for managing images and backups etc...

I have trouble to run it.

And in my BIOS I have the option enabled for SupportAssist OS Recovery.

I have noticed that SupportAssist OS Recovery is missed on my device; in the notebook isn't installed the SupportAssist Remediation service....

In the drivers & download page I can't find this package software download ...

I have contacted support and they didn't help me to find this software, they talked about using WinRE for any restore etc... But I want use SupportAssist OS Recovery!

Why DELL didn't installed the software in my device??? And how can I resolve this problem???

Someone can help me find the software??

 

thanks

beamermt79

4 Operator

 • 

2.3K Posts

January 13th, 2018 20:00

As far as I know its not actually software you can download but its in the UEFI/BIOS.  When you hit F12 like you want to select a different disk to boot or go into BIOS, there should be an option to use it.  

michdeskunk

4 Posts

January 14th, 2018 23:00

ok my device haven't any option to use it... then Dell mistake

Mary G

4 Operator

 • 

20.1K Posts

January 15th, 2018 14:00

Support Assist is for older windows versions up to 8.1. It's not for windows 10. There is a Dell Help and Support App in the drivers and download list, but that is most likely already installed. See this site--

http://www.dell.com/support/home/us/en/04/product-support/product/inspiron-17-5767-laptop/drivers 

 

 

michdeskunk

4 Posts

January 15th, 2018 23:00

we talking about SupportAssist OS Recovery it is an other program bro!

This program is only for WIN10

FightTheFuture

3 Posts

May 11th, 2018 18:00

Have you got back the option? I have the same problem as yours, and I can see there is a 15Gb hidden recovery partition in my hdd!

Please, let me know if you have solved.

BogdanBBO

24 Posts

September 27th, 2018 09:00

did you find any solution? I have the same problem!

speedstep

9 Legend

 • 

47K Posts

September 28th, 2018 11:00

They now have an OS recovery tool.

View requirements and full instructions

 

What you will need

  • Service Tag of the Dell PC on which you want to install Microsoft Windows or Linux
  • Download and install Dell OS Recovery Tool (runs in Microsoft Windows only)
  • Blank USB flash drive 16GB or 32GB
  • Microsoft .Net Framework 4.5.2 or higher
  • Administrator user rights and at least 16GB of available storage space to download the Dell ISO recovery image.  (All data on the drive will be erased)

Swiss320

7 Posts

January 4th, 2019 11:00

I use the Dell OS Recovery Tool to install an USB Drive. My Inspiron 15 7000 Gaming is Booting from the USB-Drive but can´t lunch the Restore System Mode. It is saying: This process is not supported on your system. What could I do? Thanks for help.

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