Please power off system, remove all peripherals and AC adapter. If the system is receiving WIFI / internet from a cable box or router then I suggest you power off them as well. Wait a few minutes, power on cable box / router, replace AC adapter and power on system. Hopefully WIFI runs with no problem.
If the WIFI still drop:
Please select Detect Drivers in the link below. The Dell utility will search for drivers (Chipset and Network) and firmware for the system.
Ive done firmware updates, done wifi driver updates. Been doing a run around with Dell support team through email for the past week. Theyve had me uninstall Smartbyte and other things and still the same problem. This laptop isnt even a month old and is basically unusable. This doesnt even include the speakers that crack at any level when trying to listen to anything and the fan that turns on just from browsing the internet. This laptop is either just a horrible product or a complete lemon. Either way it is becoming ridiculous dealing with this. I would think by now instead doing this runaround for a week straight they couldve just had me send this back in and get sent one that actually works.
If Dell SmartByte application is on system, I suggest uninstalling it and reinstalled latest one from the link below. The older version of SmartByte cause problems with WIFI but the latest one fix the issue.
SmartByte / Fixes & Enhancements:
- Fix to memory issue that can cause system blue screen - Removed probe request that optimizes band-width when traffic congestion is high
Thank you for your message. I apologize that the system is not working as intended.
Did you install any new Anti-virus or is it the same Mcafee that is shipped with the computer?
Have you tried connecting wired to check if that is working?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
I am also facing the same issue with recently purchased Inspiron 7373 laptop. I have the speed of 100 Mbps and I am able to achieve upto 90Mbps with my old hp laptop. But new laptop hardly giving 5Mbps.
have taken all steps mentioned in this post but still no luck.
I would suggest you go to Dell's website and call technical support. There is a wait. With your consent, they will go into your computer and do a fix. So far so good for me. It could take up to 40 minutes.
Im facing the same issue. I bought mine on jan 2,2019, and till now, the wifi never stays for more than 10mins. Have you found out any solution? Pls help thanks .
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
January 19th, 2018 16:00
Please power off system, remove all peripherals and AC adapter. If the system is receiving WIFI / internet from a cable box or router then I suggest you power off them as well. Wait a few minutes, power on cable box / router, replace AC adapter and power on system. Hopefully WIFI runs with no problem.
If the WIFI still drop:
Please select Detect Drivers in the link below. The Dell utility will search for drivers (Chipset and Network) and firmware for the system.
Support for Inspiron 7373 2-in-1 | Drivers ... - Dell
Lastly, click on the link below, hopefully it will be a help to you.
Fix network connection issues in Windows 10
duke4life831
2 Posts
0
January 20th, 2018 15:00
Did those things. Worked fine for the rest of the night. Right back to dropping Wifi again today.
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
January 22nd, 2018 11:00
I'm assuming you receiving WIFI / internet from a router or cable modem? If yes, you check for the latest firmware for those devices?
duke4life831
2 Posts
0
January 30th, 2018 16:00
Ive done firmware updates, done wifi driver updates. Been doing a run around with Dell support team through email for the past week. Theyve had me uninstall Smartbyte and other things and still the same problem. This laptop isnt even a month old and is basically unusable. This doesnt even include the speakers that crack at any level when trying to listen to anything and the fan that turns on just from browsing the internet. This laptop is either just a horrible product or a complete lemon. Either way it is becoming ridiculous dealing with this. I would think by now instead doing this runaround for a week straight they couldve just had me send this back in and get sent one that actually works.
Rurb
1 Message
0
March 12th, 2018 14:00
Hey I'm having the same problem, have you found a fix yet?
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
March 13th, 2018 06:00
Hi Rurb
If Dell SmartByte application is on system, I suggest uninstalling it and reinstalled latest one from the link below. The older version of SmartByte cause problems with WIFI but the latest one fix the issue.
SmartByte / Fixes & Enhancements:
- Fix to memory issue that can cause system blue screen
- Removed probe request that optimizes band-width when traffic congestion is high
http://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=CRW5F
LSUFAN51
4 Operator
4 Operator
•
6.4K Posts
0
March 13th, 2018 07:00
If SmartByte isn't on the system, I suggest you assess Event Viewer tool on the system to see if there's a problem that causing the WIFI problem.
How to Access Event Viewer and Watch Logs on Windows 10
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
March 13th, 2018 08:00
Thank you for your message. I apologize that the system is not working as intended.
Did you install any new Anti-virus or is it the same Mcafee that is shipped with the computer?
Have you tried connecting wired to check if that is working?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
GJ16
1 Message
0
August 1st, 2018 08:00
I am also facing the same issue with recently purchased Inspiron 7373 laptop. I have the speed of 100 Mbps and I am able to achieve upto 90Mbps with my old hp laptop. But new laptop hardly giving 5Mbps.
have taken all steps mentioned in this post but still no luck.
Anand-Gaurav
1 Message
0
September 1st, 2018 23:00
Hi,
I'm facing similar issue.
Have you found any solution to it.
Southside Johnny
1 Message
0
September 5th, 2018 12:00
I would suggest you go to Dell's website and call technical support. There is a wait. With your consent, they will go into your computer and do a fix. So far so good for me. It could take up to 40 minutes.
Evilpotato2075
1 Message
0
January 18th, 2019 21:00
Im facing the same issue. I bought mine on jan 2,2019, and till now, the wifi never stays for more than 10mins. Have you found out any solution? Pls help thanks .