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Dell XPS 13 9365 does not charge beyond 55%
Hi
My Dell XPS 13 9365 does not charge beyond 55%.
I have used Dell Command Power Manager to select all the different options and even changed the Custom one to 100% but it wont budge beyond 55%.
I know 55% is one of the default settings - but selecting any of the others does not seem to make any difference.
Running diagnostics does not show any errors.
Any suggestions?
Stu
jphughan
9 Legend
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14K Posts
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February 7th, 2018 10:00
This is a long shot, but after you changed your battery charging settings, did you disconnect and reconnect the AC adapter and/or completely shut down the system?
perpetoom
81 Posts
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February 7th, 2018 11:00
If for some reason changing power plan in Dell's app doesn't work try to alter those settings in the BIOS.
skinnear2017
13 Posts
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February 8th, 2018 00:00
Hi
I did that too - changing the BIOS had no effect either.
skinnear2017
13 Posts
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February 8th, 2018 00:00
Hi
Yes, removed AC adapter and shut the system down - same problem.
Thanks for the suggestion.
dallascowboysworldchamps
90 Posts
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February 8th, 2018 18:00
How long have you had this laptop with this battery. Did it ever charge to 100%.
Saltgrass
3 Apprentice
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4.3K Posts
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February 9th, 2018 14:00
Is the one charger all you have?
It may be something with the system but battery or charger problems could also be involved.
Christopher2d
2 Posts
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June 9th, 2018 06:00
Did you find a fix? Mine is doing the same thing. Dell replaced the battery and it's STILL doing the same thing. I can't figure out why they wouldn't have tested the **bleep** thing before sending it back but here I am.
Rfish9042
3 Posts
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February 18th, 2019 19:00
Hello,
I also have same issue with my XPS 9365 not charging past 55 percent. Just shows plugged in but not charging. It was working fine just last week. Also, I think the bottom of laptop feels significantly hotter then it did before this issue started.
Tried a different adapter that works fine on my other models, adjusting power settings, unplugging and plugging back in, as well as installing a fresh install of Win10 Pro. I even took off bottom base and unplugged battery and plugged back in after about a minute or so.
But still will not charge beyond 55%. I read a post where it said that placing a date in the BIOS ownership field and not leaving it blank can solve the issue. However, I do not see that there is an ownership date field available in the Bios for this model.
I would greatly appreciate some help in getting this properly charging again.
/Bob
DELL-Cares
Moderator
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October 17th, 2020 05:00
Hi!
Did you get a chance to contact the regional team?
waqar747
26 Posts
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October 17th, 2020 05:00
Did anyone find a solution to this issue. I see a lot of cases being reported that are about the same, but no solution in sight even after a year. I have an XPS 9300 with the same issue. A beautiful machine otherwise but this charging limit thing is killing it. I want my laptop to charge to 90+ % as I need the back up time for work.
DELL-Cares
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October 17th, 2020 06:00
Okay!
waqar747
26 Posts
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October 17th, 2020 06:00
Maybe so, but I still wanted to see if any of the people who reported the issue eventually found a solution.
waqar747
26 Posts
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October 17th, 2020 06:00
It's the weekend. The issue is not that, the regional team may have an answer or not, but no solutions at all here.
DELL-Cares
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25.7K Posts
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October 17th, 2020 06:00
The best team to help you is the regional team.
Fred_Cueto
21 Posts
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October 24th, 2020 22:00
I have the same issue... but the message ive got dell care is to submit invoice...