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Inspiron 7559 freezes and cannot turn off
So this has always been an issue with my dell and I’ve never had the time to find the problems source. I’ve contacted dell support before but they couldn’t find the problem either so I’m taking it to the forums. Furthermore a brief search in the forums has showed me dell has yet to address this issue for this model of laptop. I’ve found 2 posts on exactly the same topic and problem. One of them never got addressed here:
https://www.dell.com/community/Laptops-General/Dell-Inspiron-i7559-freezes/td-p/5025798/page/2.
What problem one may ask? my computer sometimes freezes randomly. This has been the longest amount of time since it has not frozen. Usually the period is every 3 months. in this freeze, the keyboard stops working followed by the mouse and then I cannot shut it down with the power button. To fix it, I have to let the battery drain out.
I’ve run hardware diagnostics on the computer befor and nothing showed up. I’m fine with my machine but this can be quite annoying when it happens.
OS=Windows 10. No other modifications. My computer has automatic updates so Drivers and BIOS should be current.
What problem one may ask? my computer sometimes freezes randomly. This has been the longest amount of time since it has not frozen. Usually the period is every 3 months. in this freeze, the keyboard stops working followed by the mouse and then I cannot shut it down with the power button. To fix it, I have to let the battery drain out.
I’ve run hardware diagnostics on the computer befor and nothing showed up. I’m fine with my machine but this can be quite annoying when it happens.
OS=Windows 10. No other modifications. My computer has automatic updates so Drivers and BIOS should be current.
robert p
9.4K Posts
1
March 21st, 2018 08:00
Hi Vren55,
Thanks for posting. Apologies that your system is not performing as expected.
Have you run a systems diagnostics on your system yet? Please run the systems diagnostics by pressing F12, or by running Dell Support Assist. Make a note of any error messages and post back.
One user reported a solution here that might be helpful.
Vren55
3 Posts
0
March 22nd, 2018 12:00
Thanks Robert, no errors on basic test and no errors on extended test. (would you like screenshots?) So yeah, not sure what's wrong and unsure of why this issue still hasn't really been addressed in the PC's build.
That being said, thanks for the link. That user seemed to have a similar problem, though, mine doesn't seem to be memory related as the Systems tests indicate nothing. The next time this happens I'll remove the battery, though, I'll probably wait until my warranty is voided to do so as I'm afraid removing the battery will void the warranty. Is that the case?
robert p
9.4K Posts
0
March 23rd, 2018 03:00
Removing the battery does not void the warranty. Since you still are under warranty, you may wish to troubleshoot with Dell Tech Support.
You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm
Vren55
3 Posts
0
March 23rd, 2018 10:00
Okay, got it, thanks :)
OneManNepali
1 Message
0
September 12th, 2018 10:00
Today, I was playing PUBG in my laptop. Suddenly, I was unable to move in the game except for mouse. I got a kill with help of mouse. After few seconds mouse didnt respond but, I was able to hear the game chat only. After few seconds laptop freezed. I tried force shutdown but, it didnot work. I was confuse, even force shutdown didnot work. I couldnt remove inbuilt battery. I waited until battery drained.
DCBarnes
1 Message
0
December 8th, 2019 19:00
I have also had this same problem come up about 10-12 times in the 3 years or so that I've owned my Inspiron 7559. Still not sure what to do about it. I always let the battery run out and then boot it back up and it seems to work fine again until the next time, but it is very inconvenient and seems to strike totally at random.
BzzMark
1 Message
0
August 3rd, 2020 13:00
First time this happened with the same model laptop today after owning a couple years. Hard start/stop wont work. I'll have to unplug the battery. Anyone figure out how to fix this?
noSALT666
1 Message
1
January 14th, 2021 17:00
This is a chronical fatal error of this computer model. Incredibly poor job by DELL developer team to come up with embedded battery, keyboard integrated shutdown button, and NO emergency shutdown button in this model. unqualified retards in the support does not even know that this happens. I will never ever buy a single product from DELL again
Muscle Mama
1 Message
0
October 19th, 2022 05:00
I can't do more than agree. Freezing in the old days meant popping the battery out as a last resort. Dell not only is freezing but removed our last ability to get a quick fix. With a full charge I'll be without my laptop all day. Thanks Dell