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SupportAssist not responding
When I open SupportAssist it locks up and it puts that it does not responding, some solution? I've been waiting for a while to it open and nothing
Unsolved
This post is more than 5 years old
1 Message
4
18616
When I open SupportAssist it locks up and it puts that it does not responding, some solution? I've been waiting for a while to it open and nothing
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Saurav10
2 Posts
0
June 21st, 2018 07:00
I have Dell 5571, support assist not responding since few days.
Saurav10
2 Posts
0
June 21st, 2018 07:00
Worked after renaming
mwk.geo
11 Posts
2
June 21st, 2018 10:00
I made a copy of C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png and then renamed the copy to New-Dell-Logo-White.png (both image files are in the folder).
Yes, now Dell SupportAssist doesn't hang when starting - this on an Inspiron 17 5000 series.
(Must admit I was skeptical, but it worked.)
FabulousLVNV
1 Message
0
June 21st, 2018 11:00
WOW! How in heaven's name did you figure THAT out? This fixed the problem for me, too. Thank you!
CheckMarked
2 Posts
0
June 21st, 2018 13:00
I have a R15 Alienware and I had the same problem, and as of now I have tried multiple times to uninstall-reinstall to get the dang thing to work. Yet now, I am only left with the situation where I can't even open Support Assist anymore. Like, when I try to open the application, it doesnt even open or start the software anymore.
Can someone please help me get rid of this infuriating problem.
Murali_63
1 Message
0
June 21st, 2018 23:00
Worked for me tooo. Thanks a ton
1rkhachatryan
1 Message
0
June 22nd, 2018 01:00
Hi there can you tell me how to do that in detail?? I tried copy and pasting the link and then renaming the image that popped up but it wouldn't allow me to change the name under file info.
Maarten_VC
1 Message
0
June 22nd, 2018 01:00
Thanks!
I have a Dell Inspiron 15 7577 (GTX 1060 Max-Q) with Windows 10 OS and I had the exact same problem where Dell SupportAssist was not responding / crashed.
Renaming "New-Dell-Logo-White-Small.png" to "New-Dell-Logo-White.png" in "C:\Program Files\Dell\SupportAssistAgent\bin\Resources" makes it work one way or another.
northfork investor
2 Posts
0
June 22nd, 2018 04:00
same here 8920 special edition
dlee48162
1 Message
1
June 22nd, 2018 16:00
Renaming New-Dell-Logo-White-Small.png to New-Dell-Logo-White.png works for me, too.
AJ-Hartley
1 Message
0
June 22nd, 2018 18:00
This worked for me too. How did you manage to figure out that a misnamed graphics file was the problem?
Globetrekr
1 Message
1
June 22nd, 2018 19:00
Thanks to PaukdMich and others for sharing how to fix this issue.
A big thumbs down to Dell SupportAssist development and technical support.
Dutch13
1 Message
0
June 22nd, 2018 22:00
Great job mate!
MK-KR
1 Message
0
June 23rd, 2018 05:00
Perfect, thanks!
RicardoDB
1 Message
0
June 23rd, 2018 06:00
My Resources folder did not have the New-Dell-Logo-White.png file (the larger one). Renaming/deleting the New-Dell-Logo-White-Small.png wasn´t working so i renamed that to New-Dell-Logo-White.png and worked.
¯\_(ツ)_/¯