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8 Posts
4
150796
Dell SupportAssist not responding
I have a Dell Inspiron 5570.
Earlier today, i ran SupportAssist to optimize my laptop and then after an hour I opened it again then suddenly it's stuck at loading until it says "not responding"
Help please.
jones9130
1 Message
0
June 25th, 2018 14:00
Awesome, thank you. How did you figure this out anyway? I'd like to be able to troubleshoot this kind of problem on my own in the future.
Goofydad_99
4 Posts
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June 25th, 2018 15:00
Genius, and simple.
shankumenon
1 Message
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June 25th, 2018 16:00
I am a computer illiterate how do i find
C:\Program Files\Dell\SupportAssistAgent\bin\Resources\New-Dell-Logo-White-Small.png
juano315
2 Posts
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June 25th, 2018 17:00
You would think there would be an easier fix that does not require the user to go deep into the files, but this works! Just do this and your issue will disappear. Thanks for the recommendation
juano315
2 Posts
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June 25th, 2018 17:00
Go to your Program Files folder (on your taskbar...it looks like a manila file folder).
Click on "This PC."
Then, double click on the drive that has C: in the description.
Double click on "Program Files."
Double click on "Dell."
Double click on "SupportAssistAgent."
Double click on "bin."
Double click on "Resources."
Here you should find some files. Look for the one called "New-Dell-Logo-White-Small" and delete the "-Small" from the name.
Hope this is helpful.
Chuck H.
1 Message
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June 25th, 2018 19:00
Worked great for me on my Windows 10 PC. Thanks for sharing the post!
kanthaarc
2 Posts
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June 25th, 2018 21:00
I created an account here today, specifically to say thanks to you. It's mind boggling how renaming of a small png file could have solved this problem. May I know how did you find root cause for to this problem? Any errors in log that point to this png file?
kanthaarc
2 Posts
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June 25th, 2018 21:00
This could be due to extension is not shown in your windows settings. You need to enable it from Folder Options. Regardless, it is the same thing in the end.
iamaperson
1 Message
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June 26th, 2018 04:00
Thank you!
Solution worked.
Not happy with Dell right now
3 Posts
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June 26th, 2018 04:00
The best solution is to just delete the **bleep** program and NOT **bleep** up your computer with another piece of rap program that won't work.
Robert P G
1 Message
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June 26th, 2018 05:00
Thank you. I can't believe this worked, but it did. Wow, just wow.
Vince Davidson
1 Message
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June 26th, 2018 06:00
I was able to uninstall support assist with the standard windows uninstall program followed the link you provided and reinstalled it and it works now.
Thanks!
Bobby Jan
1 Message
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June 26th, 2018 07:00
I wish I had the tech savy to do the things you said which I don't understand. Guess I'll have to get the Geek Squad involved. I am afraid I will mess something up when trying to remove support assist and get the new version. Does the new version cost?
bobschecter
8 Posts
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June 26th, 2018 08:00
Yes, this worked, thank you.
How on earth you figured it out is above my pay grade.
Why Dell didn't see and fix this is beyond ridiculous.
gazzy1927
1 Message
0
June 26th, 2018 09:00
Thanks for this - I too made the mistake of including .png when renaming the folder and couldn't understand why it would not work when everyone was posting otherwise. All good now thanks to you and this Community. NO THANKS AT ALL TO DELL.