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XPS 15 9550, Problems after Windows 10 April Update, Black Screen
Hi,
I have a Dell XPS 15 9550 Laptop which has just been subjected to a Windows 10 April 2018 update yesterday, which appeared initially to have loaded without problems, and the computer continued to behave as normal. I then shut down for the night.
However this morning, after initially booting normally, it opened with a MS Edge window which was blank and apparently trying to download something. No response on screen to any key press. After leaving it hanging for a minute, I pressed Ctl+Alt+Del and Task Manager started, but greyed out. No response on screen to any key press, so I closed the computer down by holding down the Power button. Hard disk stopped.
On starting up again, screen displayed Dell logo in middle and a series of checking messages in top left corner of the screen. After about 20 seconds I heard the normal Windows start-up noise, but black screen except for the mouse cursor as a small circle, which I could move OK. No response on screen from pressing any key, including Ctl+Alt+Del.
I have repeated the shut down /start up sequence a number of times, but still get the same result.
Does anyone have a recommended fix for this?
BIOS Version 1.7.0 Service Tag
As far as I know all automatic Dell firmware updates are up to date.
(I am typing this on my wife's computer which has not yet had the current Windows 10 update, as I cannot access my Dell laptop.)
Regards,
Maurice Clarke
StevenKipping
1 Rookie
1 Rookie
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38 Posts
0
June 29th, 2018 12:00
Hey Rob glad you found a fix. Now does anyone know of a similar resolution for the Intel Iris Graphics 540 display adapter? Come on Dell; with exponentially numerous other users experiencing the exact same problem, please - FIX THIS.
JerzyBoy
1 Message
0
July 1st, 2018 12:00
I'm experiencing the same issues with 5 Dell Inspiron PCs. After log in I get a black screen and why mouse pointer and thats it. Not sure if the Windows 10 April update is related but it seems likely based no what I have read here.
The wsappx / AppX Deployment Services is consuming most of the CPU/Disk. I can't restart that service. Help
Dell Inc. Inspiron 3668
S/N D0WD9N2
Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz 3.00GHz, 1024KB Level 2 cache
1.8.0 DELL - 1072009
8,192 MB RAM
TOSHIBA DT01ACA100 931.51GB IDE
I also updated to the latest BIOS Firmware and Video card using SupportAssist.
rfebbo
5 Posts
1
July 7th, 2018 07:00
Having the same issue here. Except I can't get past the Dell logo and windows loading animation. Power cord connected or not. I'm having trouble even getting into the BIOs... I just updated my Intel graphics to 1.23.something and a couple other Intel drivers via SupportAssist because it kept bothering me to update.
Dell, do you test drivers on machines before pushing them? Seriously. I've had too many crippling issues after updates with this machine since I got it .
QISHIdark
2 Posts
0
July 11th, 2018 10:00
have you tried roll back the gforce experience driver?
QISHIdark
2 Posts
0
July 11th, 2018 10:00
have you tried rolling back the nvidia driver?
rfebbo
5 Posts
0
July 11th, 2018 10:00
I'm not sure what fixed it, but it hasn't happened since that day.
Meherb
1 Message
0
August 10th, 2018 12:00
I have the same problem!!
OctopusIT
2 Posts
0
August 29th, 2018 16:00
just had a black screen issue with two 7490's and one 7480. black screen, mouse movement only. the mouse would turn into the cursor when hovering over where the username or password field was, so the desktop was back there but i couldnt see it. remote desktop was enabled and that worked, i could see the desktop from there. opened the device manager and uninstalled the Intel graphics device and checked to also delete the driver. instantly without a reboot the laptop woke up and i could see the desktop. closed the rdp, rebooted and the issue has not come back yet. same issue three different laptops. all the same fix.
if RDP is not enabled on your laptop go get PSEXEC and find the command to enable it remotely, then RDP in.
Alado_Alex
1 Message
0
November 23rd, 2018 16:00
The problem is the compatibility between Intel driver & Windows 10 & built-in monitor
All you have to do is:
1. Connect an external monitor and start your laptop
2. Will work only the external monitor, so it's ok
3. When in Windows, unplug the external monitor and wait for 10 seconds
4. Plug back in and wait again 30 seconds
5. By now, the laptop knows that you have both built-in and external, but the built-in monitor does not work yet.
6. Right click on Desktop > Display settings
7. Click Detect (nothing will happen - but is necessary) and then click Identify
8. Shut down the Laptop (Start > Power on > Shut down)
9. Unplug the external monitor
10. Hit the power button (power on the laptop) - remember, without the external monitor attached
11. Let the laptop 3-5 minutes with that black screen (will still be the black screen, but it's ok..trust me)
12. after the 3-5 minutes have passed, plug in again the external monitor (the laptop is on from "11")
13. Both monitors will be functioning (but it's not over if you want to persist)
14. Right click > Display settings > Click Detect > Click Identify
15. At the bottom, you will have "Multiple Monitors/Displays"
16. 1 Centimeter down you can select: It's selected auto as "Duplicate Monitors/Displays".
17. You will select Extend Monitors/Displays
18. You are not done yet.
19. Click Advanced Display Settings
20. Click again Detect+Identify
21. Most probably, after clicking the Identify button, the Built in display will be "number 1" noted on your screen
22. Depending on the Intel Graphics installed, you can select or not to make the number 1 display as default/primary. If you have this action, make this change, if not, no worries
23. Even you have had the option or not, continue the steps!
24. Right click on desktop > Graphics properties > will appear a window (intel graphics)
25. Click on Media (category from the left side) and make sure that Scaling is NOT checked
26. Click Display (category from the left side) > General settings (Sub-category of Display category).
27. On the right side of the window, you will have: Display with multiple selections. Select "Built-in Display" (because the main purpose is to make it the main/default display)
28. At the bottom (still on the right side) you will see "Scaling". Make sure it's selected "Mantain Display Scaling".
29. Hit Apply+Ok
30. We are not done!!
31. Right click on desktop > Graphics properties > will appear a window (intel graphics)
32. This time select Wizzard mode
33. As primary Display select the built in Display
34. Next>next>next>until the pop-up question appears and is asking if it works as intended. Click close
35. Unplug the external monitor, restart the Laptop and you will have a fully functional built in display!
These steps were from a MSI CX640 with integrated GPU intel HD 3000 Graphics (it has also a dedicated one - Nvidia), but also tested on Dells and HP. I think it works on all laptops, but the steps will be slightly different because the integrated GPU drivers.
If this worked as worked for all my laptops, please help me with my starting business and click on the ads from blog posts. Thanks in advanced