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POWERVAULT TL2000 CONTINOUSLY TAGS MEDIA TAPE AS "BAD TAPE".
POWERVAULT CONTINOUSLY TAGS MEDIA TAPE AS "BAD TAPE".
I dont know what is the diagnostic, because all media are "DELL" and they are new media.
I dont know if it possible to upgrade the firmware and where and how can i find the most recent firmware.
| Library Identity | |
|---|---|
| Serial Number | FRU7800000 |
| Service Tag | <ADMIN NOTE: Service tag removed per privacy policy> |
| Product ID | 3573-TL |
| Currently Installed Library Firmware | C.30 / 3.20e |
| Bootcode Firmware Revision | 0.60 |
| Barcode Reader | CSE600 |
| IPv4 Address | 10.1.100.194 |
| MAC Address | 000E118015B2 |
| Library Mode | Random |
| WWide Node Name | 2000000E118015 |
| Drive Identity | 1 (LUN) |
|---|---|
| Vendor ID | IBM |
| Product ID | ULT3580-TD4 |
| Serial Number | 9310171015 |
| Firmware Revision | C7QH |
| Element Address | 256 |
| Control Path Drive | Yes |
| Data Compression | Yes |
| Interface Type | Fibre Channel |
| Node Name | 2001000E118015B2 |
| Port A | Enabled |
| Port Name | 2002000E118015B2 |
| Topology | LN-Port |
| FC-AL Loop ID | Manual |
| Speed | Automatic |
| Port B | Disabled |
Library Information:
--------------------
HW Revision : FF Upgrade Personality : 06.18.05
HW Variant : 00 OS Major Version : 1
Firmware Revision : C.30 Firmware Build date : 11-19-2013
Robotic FW Revision : 3.20e Robot FW Build date : 09-24-2012
Firmware Checksum : E1FC Bootcode Revision : 0.60
Vendor ID : IBM Product ID : 3573-TL
Serial Number : FRU7800000 Service Tag :<ADMIN NOTE: Service tag removed per privacy policy>
Library WWI : 2000000E118015B2 Library height : 2U
Connection : LUN Language : English
Network enabled : Yes DHCP enabled : No
IP Address : 10.1.100.194 Netmask : 255.0.0.0
Gateway Address : 10.0.0.1 MAC Address : 000E118015B2
Network active : Yes Hostname : FLX8015B2
Library Name : Protocol Stack : IPv4 only
Speed : Auto Duplex : Auto
SNMP enabled : No
SNMP Target 1 Adr. : 0.0.0.0
SNMP Target 2 Adr. : 0.0.0.0
SNMP Target 3 Adr. : 0.0.0.0
SNMP Community Name : public
Number of Powerups : 29 Minutes of Operation: 1658441 (1151d, 16h, 41min)
Move count : 7565 Robotics Temperature: 28.9
Inventory valid : Yes Robotic Conn. Speed : 57600 Baud
Barcode Reader : CSE600
LED Status:
Ready : On Clean : Off
Attention : On Error : Off
Drive No. 0 Information: ( LUN )
------------------------
Vendor ID : IBM Product ID : ULT3580-TD4
Firmware Revision : C7QH Load ID : A1700D6B
Drive version : 01
Serial number : 9310171015 Personality : 00 0D
Data compression : Yes
Interface type : Fibre Channel Node name : 2001000E118015B2
Port A Settings : Enabled
Port name : 2002000E118015B2 Topology : LN-Port
Loop-ID / AL_PA : 08 / D9 Speed : auto
Port A Status : login complete
Port name : 2002000E118015B2 Speed : 4 Gb/s
Topology : L-Port Loop-ID / AL_PA : 08 / D9
Encryption method : Disabled Key path : Default by method
BOP policy : Disabled Density reporting : Other
Media loads : 3002 Cleaning operations : 149
Power on hours : 31112 Media motion hours : 4885
Tape meters : 85545912
Installed Memory Types and Sizes on Library and Robotics Controller :
-------------------------------------------------------------------------
Library Controller - LCM 1.0 :
-------------------------------------------------------------------------
EEPROM Type : 24LC08B EEPROM Size : 1 KB
FRAM Type : FM25L256 FRAM Size : 32 KB
DataFlash Type : AT45DB321 DataFlash Size : 4 MB
SDRAM Type : MT48LC8M16A2P-75 SDRAM Size : 16 MB
Robotics Controller - CSE600 :
-------------------------------------------------------------------------
EEPROM Type : 24LC16B EEPROM Size : 2 KB
Library Inventory table:
------------------------
Mailslot Lib-Elem. Medium PVT Loads AIH Exceptions
0 0 - 16 100
Slot Lib-Elem. Medium PVT Loads A H Exceptions
1 0 - 4096 Data 3 000174L4 21 1 0
2 0 - 4097 Data 3 000175L4 17 1 0
3 0 - 4098 Data 3 000176L4 20 1 0
4 0 - 4099 1 0
5 0 - 4100 Data 3 000178L4 21 1 0
6 0 - 4101 Data 3 000179L4 22 1 0
7 0 - 4102 Data 3 000180L4 19 1 0
8 0 - 4103 Data 3 000201L4 18 1 0
9 0 - 4104 1 0
10 0 - 4105 1 0
11 0 - 4106 Data 4 000240L4 5 1 0
12 0 - 4107 Data 4 000241L4 4 1 0 Medium: 63 0
TAF: 3, 6, 20, 39
13 0 - 4108 Data 4 000242L4 4 1 0
14 0 - 4109 Data 4 000243L4 3 1 0
15 0 - 4110 Data 4 000244L4 3 1 0
16 0 - 4111 Data 4 000226L4 4 1 0
17 0 - 4112 Data 4 000245L4 1 0
18 0 - 4113 1 0
19 0 - 4114 1 0
20 0 - 4115 1 0
21 0 - 4116 1 0
22 0 - 4117 1 0
23 - Clean 1 000238L4 5 1 1
Warning Events:
----------------------------------------------------------------------------
Timestamp Type Events
16.02.28 20:52:41.12 TRC/CST<84 0C 01 27 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.12 TRC/CST<84 0C 01 14 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<84 0C 01 06 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<84 0C 01 03 > Drive Warn or Crit Tape Alert flag
16.02.28 20:52:41.11 TRC/CST<82 01 > Drive Cleaning request
16.02.28 17:29:51.28 LIB/ERR<80 63 00 4D 2B 06 00 00 00 00 00 00 FF 03 01 FF
04 01 02 30 30 30 32 34 35 4C 34 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 > ME: invalid cartridge
16.02.28 17:25:16.65 TRC/CST<84 FF 01 27 > Drive Warn or Crit Tape Alert flag
16.02.28 17:25:16.64 TRC/CST<84 FF 01 06 > Drive Warn or Crit Tape Alert flag
16.02.28 17:25:16.64 TRC/CST<84 FF 01 03 > Drive Warn or Crit Tape Alert flag
DELL-Sam L
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March 7th, 2016 08:00
Hello INFORMATICAUTRERA,
How old is your cleaning media? I have seen this happen when a customer uses a cleaning media to clean the drive and the cleaning media is about to expire that you can get that error. You can try & upgrade the firmware for both the tape drive and the Library to see if it helps as well. Here is the link to the firmware. http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=84W7J&fileId=3491207952&osCode=WNT5&productCode=powervault-tl2000&languageCode=en&categoryId=TA
If you are still getting tapes marked as bad after the firmware upgrade then we will need to get a drive dump log from the tape drive so we can see what is up with the drive.
Please let us know if you have any other questions.
ChristianDell
2 Posts
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May 18th, 2018 11:00
Hi there,
I'm also having this issue now. How do you get a drive dump log? I have already upgraded the firmware for the drive and library.
-Christian
DELL-Sam L
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May 21st, 2018 07:00
Hello Christian,
If you login to the web utility, you will go to the Service Library menu. In the Service Library Menu, you should see Save Drive Dump. If you have more than one drive you will need to select the drive and it will pull the drive log, & ask you where you want to save the log. Once you have the log I can send you an email and then I can review the log to see what error are on the drive.
Please let us know if you have any other questions.
bouanani.m
1 Message
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May 27th, 2018 02:00
hello
i'm facing the same Problem
using the Powervault panel i remove the bad media(Tape LTO5) and run a inventory and test all ok no problem detected and the PV ready .
using Symantec the same procedure i run an inventory .the PV stuck and i have a new bad media .
foy your information PV updated .
i think a problem is the lector .
regards
DELL-Sam L
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May 28th, 2018 10:00
Hello bouanani.m,
The best way to see what the errors on your tape drive are is to look at a drive dump log. If you login to the web utility for your TL2000 & go to the Service Library menu, then select Save Drive Dump. You will have an option of where to save the log on your local machine. I will send you an email so that you can send me the log. Also, if you can provide me a service dump log as well. To get the service dump you go to the view logs tab. You should show a button that says Save Service Dump. If you don’t have that button then select the view button, & then the Save Service Dump should show.
Please let us know if you have any other questions.
tapelibraryfixer
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May 29th, 2018 00:00
i would think based on the fact your running and LTO4/5 that theres a good chance the drive is faulty.
using symantec in the past myself and having this issue, you could try marking the media as retired and then delete it from symantec, then put the media back in and do an inventory and see if it still happens. caution though as when i did this i was using media that had data i didnt care about.
Janne1979
2 Posts
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June 12th, 2018 05:00
Hi I have same situation after firmware update.
Can someone help?
DELL-Sam L
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June 12th, 2018 08:00
Hello Janne1979,
We would need to look at a drive dump from your drive and the service dump from your TL. If you login to the web utility for your TL2000 & go to the Service Library menu, then select Save Drive Dump. You will have an option of where to save the log on your local machine. I will send you an email so that you can send me the log. Also, if you can provide me a service dump log as well. To get the service dump you go to the view logs tab. You should show a button that says Save Service Dump. If you don’t have that button then select the view button, & then the Save Service Dump should show.
Please let us know if you have any other questions.
Janne1979
2 Posts
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June 13th, 2018 00:00
Hello, didn't get any email from you. Can you PM email address to me?
DELL-Sam L
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June 13th, 2018 07:00
Hello Janne1979,
Thanks for the Drive dump log and service dump. When reviewing the logs, I am able to see that you have a sensor issue with your drive. When we see this issue in most cases it is due to using older firmware. With your drive, you are running the latest version of firmware for your tape drive. What you will need to do is to replace the tape drive for this error. I checked and can see that your TL2000 doesn’t have an active warranty so I am not able to replace the drive under warranty repair.
Please let us know if you have any other questions.
tapelibraryfixer
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June 13th, 2018 07:00
not the dredded bottom sensor!!
NayZaw
2 Posts
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July 16th, 2018 23:00
@DELL-Sam L
I have experienced the same issue and please let me know where can I upload the log file?
Best Regards,
Nay Zaw
DELL-Sam L
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July 17th, 2018 07:00
Hello NayZaw,
We would need to look at a drive dump from your drive and the service dump from your TL. If you login to the web utility for your TL2000, & go to the Service Library menu, then select Save Drive Dump. You will have an option of where to save the log on your local machine. I will send you a private message so that you can send me the log. Also, if you can provide me a service dump log as well. To get the service dump you go to the view logs tab. You should show a button that says Save Service Dump. If you don’t have that button then select the view button, & then the Save Service Dump should show.
Please let us know if you have any other questions.
Ethernal
3 Posts
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October 18th, 2018 03:00
@DELL-Sam L
Could You help me? I have this same symptomps and problem with whole backup system (Dell TL2000)...
Greetings.
DELL-Sam L
Moderator
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7.1K Posts
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October 18th, 2018 05:00
Hello Ethernal,
We would need to look at a drive dump from your drive and the service dump from your TL. If you login to the web utility for your TL, & go to the Service Library menu, then select Save Drive Dump. You will have an option of where to save the log on your local machine. I will send you a private message so that you can send me the log. Also, if you can provide me a service dump log as well. To get the service dump you go to the view logs tab. You should show a button that says Save Service Dump. If you don’t have that button then select the view button, & then the Save Service Dump should show.
Please let us know if you have any other questions.