SupportAssist will NOT run "Scan Hardware!"

The better way to run a hardware diagnostic is outside of Windows - F12 at few times before windows loads to get in.

I am getting the same error... any help fixing this?

thanks!

Exactly what I am experiencing.  The computer is less than 2 months old. 

I'm having the same problem. Scan hangs at 0%.

Same problem. Started a few weeks ago.

My PC laptop has had 2 hard drive replacements in the year I have had this bought brand new just got it back bout 2 weeks ago from second one now its doing this support assist is not running hardware scan!

 It says "preparing" but nothing happens 13 minutes.  Then this  message appears:

An unexpected error while running this request.

If this problem persists, click the Get Support Tab. this is after a update it did on itself yesterday Im so glad I just extended my warranty on it for another year as it ran like two days after I got it back  from the second hardware replacement on warranty ,but I extended it on that day Crazy thing is I don't use it for anything but watching tv ,movies ,ply browser games ect… No downloads anywhere but from Microsoft store im crazy about keeping it clean n safe so why???? someone tell me if your having same issues please.

Mine refuses to run Scan Hardware also.  Cannot click tabs either because supportassist is hung up trying to scan hardware 0%  I want an answer!!!!

This has been a reoccurring problem judging from the forum posts. Go to the following thread and read the reply from the moderator. Apparently this has worked for some users.

https://www.dell.com/community/Inspiron/support-assist/td-p/6125366

I have the same problem...

Yup.  Mine used to be ok, and now it does the same thing.  Let's me do all of the other "scans"?  

My Inspiron 7569, Windows 10, version 1809 would not run the Hardware Scan either until Firefox updated to version 63.0 yesterday. Now it runs.

This happened to me twice before I fixed it. Then it went down again and now I can’t get it to work. You can try what I did to fix it. It may work for you. 

Go to PROGRAMS ...scroll down list and locate SUPPORT ASSIST (no longer under Dell Apps). Right click on SUPPORT ASSIST and click on MORE. A fly out menu will appear. Select “SETTINGS”. From here, the Windows settings for SUPPORT ASSIST will appear. Select the REPAIR option followed by RESET option if the former won’t work. 

Same here.  Uninstalled and reinstalled according to the directions several times.  Still won't run the Hardware scan, though it used to do it some time ago.  I'm thinking maybe the last windows update (Fall 2018) broke the application.  It doesn't seem to be able to connect to the hardware.

Same issue with brand new XPS 13'' 9380. Despite numerous repairs, re-installs, restarts (that I picked up from the Dell Support forums and pages), it won't do the Hardware Scan step. Overall the Support Assist app seems very flaky. I have the latest version 3.1.0.142 for SupportAssist.