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188705
XPS 15-9570, Audio crackling and popping
I have an issue that renders the audio on this laptop unusable.
I have a new XPS 9570, and occasionally (I stress that word because 75% of the time there is no issue) when playing audio, either through the built in speakers or through the audio jack, there is a loud popping and crackling noise that accompanies the audio. This renders any audio generated by the laptop unusable.
Because the issue is not always present, it is very hard to debug since you can't know if the issue was actually fixed, or just temporarily gone.
Testing I have done thus far:
When playing a continuous tone, such as generated by , the issue is still present.
The crackling and popping increases with system volume, so if I turn the volume up on the laptop, the crackling becomes louder.
I have reflashed the BIOS to the newest version, uninstalled realtek, reinstalled realtek, disabled wave-maxx-audio (or whatever it is called), and tried using the built in windows drivers. Nothing has worked.
And note that when playing from bluetooth, there is no issue. So it is not a software issue in that way.
Very disappointing that on such an amazing laptop (it truly is amazing), an integral part of it is basically useless.
peterfor
1 Message
0
November 7th, 2018 05:00
Same problem here. Nothing fixes it. I will try to return the laptop as it's been plagued with other issues since I bought it. This is really poor. Will never buy another Dell.
dwil233
2 Posts
0
November 7th, 2018 19:00
Hi,
To solve the problem go to this page and follow the instructions. It may seem a little bit difficult but it's worth it.
It works for me (xps 9570) and I'm on cloud nine now.
Good luck!
PierreVR
1 Message
0
November 14th, 2018 02:00
thank you so much @dwil233
problem looks solved + sound is way more clear than before + can go way louder.
they should charge dell for this update. Took my 15minutes to to the upgrade compare to hours trying to solve this problem with dell customer service (they change my motherboard, speakers, sound card with no results...)
Where is dell customer service management responsible for theses issues doing ?
My XPS is honestly the best i ever seen. Light, fast, long battery life, efficient, smooth to use. Dell customer service is fast to respond.
However this issue should have been taken care of way more effienciently. Everyone would have save time and money....
PricklePear
2 Posts
1
November 14th, 2018 06:00
@dwil233 or @PierreVR . Can anyone provide a video tutorial to install this driver? Im not too confident reading the instructions.
nierika
10 Posts
1
November 14th, 2018 07:00
Happening on both XPSs !
15- 9570 AND 13 - 9360 special edition
Any assistance would really be appreciated!
Thanks,
Lee
PricklePear
2 Posts
0
November 15th, 2018 03:00
Wow. Just my luck.
Had my 9570 for a week. No signs of 'crackling', was just on this thread trying to impove the sound of the laptop in general (not liking the 'hollow' sound). But after reading this thread and getting home, guess what!? Crackling & popping! Turning on spacial sound does work, but hopefully the modded driver will fix the problem without any ill side effects.
Axl Jay
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54 Posts
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November 16th, 2018 12:00
Hi,
same problem here. Let's keep the thread updated.
First time I buy a premium laptop and I got this annoying issue…can't believe it!
delange
1 Message
1
November 17th, 2018 01:00
erpster05
219 Posts
0
November 17th, 2018 01:00
there's this 6.0.1.8557 A03 driver that XPS 9570 users might try out, even though it's for certain Inspiron laptops only.
Axl Jay
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54 Posts
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November 18th, 2018 00:00
Axl Jay
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54 Posts
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November 19th, 2018 04:00
Mark986
1 Message
1
November 21st, 2018 04:00
I have the same issue with my system, bought on 10-27-2018
Gary-DELL
2 Posts
1
November 22nd, 2018 04:00
Hi All,
I am from Dell Product Engineering and looking into this specific issue reported.
I however, have yet to replicate any of the reports on the 9570 units I have after extended periods of testing.
I am looking for some clarity on the following:
Ideally i am looking for replication details and some info on the above and/or anything additional that may be beneficial to me.
Thanks!
#IWork4Dell
nierika
10 Posts
0
November 22nd, 2018 05:00
for xps 13 9365 (can't find on other board - but exact symptoms as described for 9570)
Intermittent
No
Sometimes
No
?
All audio
No
Never rectified
Yes
Realtek 6.0.1.8509
Bios 2.2.0
Windows 10 Home V1803 (also was occuring in previous version)
happens with or without enhancements
Axl Jay
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54 Posts
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November 22nd, 2018 05:00
Hi,
thanks for your reply. Here is the information required:
When the problem occur it is a continuous distortion
I will verify that and let you know.
Nope. It starts crackling randomly. Apparently there is no reason.
Nope. Both sides are affected.
No. I did not find a way yet.
Spotify, Gaming, Youtube...whenever the issue occurs it affects every audio reproduction.
Need to verify this. But it happens just listening to any song in Spotify (with no other applications running), if we can consider that beeing "under load".
A very basic workaround is to change the Windows Spatial Sound status: from enable to disable or viceversa. Also Enabling then Disabling makes the trick.
It happens with Built-in speakers and using External speakers as well. I'm going to try with bluetooth headphones and let you know.
The last retrieved by Dell Support Assistance application
Same as above.
Windows 10 PRO latest build. I'll post the exact version later (as soon as I go home to check).
I disabled every audio enhancement. Either from Maxi Sound Pro panel and Windows Audio Properties panel.
Anyway I want to point out that, according to what has been reported by other users, the issue seems caused by Maxi Sound software. If you read the entire thread, there is a guy who posted a modified version of Dell Driver package without maxi software and the issue didn't happen again. Unfortunately this fix involves the use of Unsigned Drivers and needs Windows Registry to be edited. Other users also report that uninstalling Dell Audio Driver Package (Maxi sound included) and installing Microsoft Audio Driver fixes the issue.
I hope I have been helpful. Looking forward to your reply.