XPS 13 - problems with external mouse

Hi Rosec2,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Please post the model number of your XPS13.  Here is information from the Dell knowledge base you may find helpful:

 

Mouse Usage and Troubleshooting Guide

 

How to fix mouse not working

 

If you still require assistance and the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call -http://dell.to/1vnT6CQ

Sorry for the delayed response, I thought I'd set this up to notify me of replies ... How do I find the model number of the laptop? I couldn't see anything on the label on the bottom. Here's the config detail from the original quote BNX37004 Qty : Components 1 XPS 13 (9370) 1 8th Generation Intel(R) Core(TM) i7-8550U Processor (8M Cache, up to 4.0 GHz, 4 cores) 1 13.3'' FHD (1920 x 1080) InfinityEdge display, Rose Gold machined aluminum 1 Palmrest for 83 key (White) 1 Rose Gold machined aluminum 1 16GB LPDDR3 2133MHz 1 512GB PCIe M.2 SSD Class 40 1 White 45 Watt AC Adapter 1 52WHr Battery 1 Power Cord (UK) 1 Wall Mount Plug (UK) 1 Dell Adapter USB-C to USB-A 3.0 1 Intel(R) UHD Graphics 620 1 Killer 1435 802.11ac 2x2 and Bluetooth 1 Internal UK/Irish Qwerty Backlit Keyboard (White) 1 Fixed Hardware Configuration Software 1 Windows 10 Pro 64bit English, Dutch, French, German, Italian 1 Microsoft Office 30 Day Trial - Excludes Office License 1 Regulatory for EMEA with Non-vPro 1 Additional Software 9370 - Commercial (Windows)

Rosec2,

 

Thanks for that information your Model number is XPS 9370. 

 

If you've already updated the BIOS and Chipset drivers, here is something else you can try.  It's for a different model, but may help:

Thanks Robert. I've updated the mouse drivers but I can't perform the steps you mentioned as I don't have 

Dell Wireless 1830 ac listed in my network adaptors