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223 Posts
0
4499
Avamar Installation GUI - Contact information
Hello,
since Avamar version 7, I have to edit the customer information in the avinstaller GUI.
Does anyone know where these settings are saved in the avamar system.
In this case I want to change the customer contact email adress I entered while the installation to a new one.
Druehl1
223 Posts
1
February 26th, 2014 06:00
I have found the information I searched for.
It is in the Avamar Administartor under Help --> View/Edit Contact.
There you can change these settings. The only one wich you can not change is the Site-ID.
TimQuan
1.2K Posts
0
February 11th, 2014 17:00
I'd suggest you to contact EMC Avamar support team and they will help you on this.
pawankumawat
355 Posts
0
February 12th, 2014 05:00
Hello Druehl,
As far I am aware, we can not change this information from Avamar GUI or Enterprise Manager. Please contact to EMC support to get help on this.
Regards,
Pawan
pawankumawat
355 Posts
0
February 26th, 2014 07:00
Hello,
Glad to hear that your issue is resolved.
Can you please share screen shot if possible, from where did you change this info ?
I can not see such option under Avamar Administrator > Help .
Regards,
Pawan
Druehl1
223 Posts
0
February 26th, 2014 07:00
Hello,
here is a screenshot.
Perhaps it is a new feature in version 7.0.1-61 which I have installed.
pawankumawat
355 Posts
0
February 26th, 2014 08:00
Thank you.
Regards,
Pawan
Mark_Bellows
240 Posts
0
February 26th, 2014 08:00
Druehl,
Do you need to change the siteid for the customer, or is it correct at this point?
Mark
broeste1
153 Posts
0
July 2nd, 2015 01:00
Hi,
How do you change the siteid information?
Avamar Exorcist
462 Posts
0
July 2nd, 2015 07:00
broeste
Depending on what specifically needs to be done, customer Site ID and contact information can be updated by one of the following teams
support@emc.com
cshelpdesk@emc.com
Note that these teams aren't 'Avamar support'. If you experience any difficulty I would suggest involving your account manager as they are pretty knowledgeable about these things.
Jeff_Cameron
133 Posts
2
July 2nd, 2015 09:00
/usr/local/avamar/var/mc/server_data/customerContactInfo.xml
/usr/local/avamar/var/mc/server_data/
cp -p customerContactInfo.xm x_customerContactInfo.xml-back
dpnctl stop MCS
dpnctl start MCS
broeste1
153 Posts
1
July 3rd, 2015 02:00
Hi Jeff,
Thanks, exactly what I was looking for
ismail374
2 Posts
0
June 28th, 2022 00:00
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ismail374
2 Posts
0
June 28th, 2022 00:00
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