Thanks, but the post you directed me to requires us to get support for the array. That would cost more than the array cost us in the first place, and is not something we can afford.
I just need the commands to force drop the pool or reset the array.
What happens if you shut the array down, unseat all but the four vault disks, and power it back up?
I am thinking that it would initially look very broken, but at that point you might be able to delete the LUNs, pools, etc.
The closest thing to this that I've actually done is remove DAEs from a running system. In that case there were no bound disks involved, but rebooting the SPs one at a time actually did return the array to a healthy state.
You seem to be in a position that requires you to play with off-maintenance arrays quite a bit...
Ill give this a try. Our issue is that the array just cost a few hundred dollars to begin with, making any support not cost effective. It's almost cheaper to scrap the array and buy another one rather than buy support.
There is no simple method to fix a broken Pool - it generally requires either an engagement with our engineering department or a re-image of the array. Each of these are not simple and involve running internal processes by someone that has that experience (I don't have that experience).
To reset a VNX back to factory you will need to open a support case so that support can run the commands to reset the system back to factory. The commands are not customer facing and that is why you are not able to find the commands to do the rest yourself.
Since the system is out of warranty, it is up too you if you want to pay to get the system reset back to factory or not. If you do then you can call into support to get this done.
kelleg
4.5K Posts
0
December 22nd, 2017 10:00
Please see:
Reimaging VNX5200 Unified array
glen
usao
2 Intern
2 Intern
•
222 Posts
0
December 26th, 2017 09:00
Thanks, but the post you directed me to requires us to get support for the array. That would cost more than the array cost us in the first place, and is not something we can afford.
I just need the commands to force drop the pool or reset the array.
ZaphodB
195 Posts
0
December 29th, 2017 08:00
Having no idea if this would work I'll ask this:
What happens if you shut the array down, unseat all but the four vault disks, and power it back up?
I am thinking that it would initially look very broken, but at that point you might be able to delete the LUNs, pools, etc.
The closest thing to this that I've actually done is remove DAEs from a running system. In that case there were no bound disks involved, but rebooting the SPs one at a time actually did return the array to a healthy state.
You seem to be in a position that requires you to play with off-maintenance arrays quite a bit...
usao
2 Intern
2 Intern
•
222 Posts
0
December 29th, 2017 09:00
Ill give this a try. Our issue is that the array just cost a few hundred dollars to begin with, making any support not cost effective. It's almost cheaper to scrap the array and buy another one rather than buy support.
usao
2 Intern
2 Intern
•
222 Posts
0
January 3rd, 2018 08:00
No luck, still faulted pool, cannot drop.
There must be a way, does anyone know how to force drop a empty pool?
kelleg
4.5K Posts
0
January 10th, 2018 07:00
There is no simple method to fix a broken Pool - it generally requires either an engagement with our engineering department or a re-image of the array. Each of these are not simple and involve running internal processes by someone that has that experience (I don't have that experience).
glen
mmccormick
1 Message
0
January 17th, 2018 21:00
I'm in the same boat with a 5400. I don't want to recover data, just reset to zero.
chenchen
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31 Posts
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July 17th, 2024 10:06
@mmccormick have you found a solution?
DELL-Sam L
Moderator
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7.1K Posts
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July 17th, 2024 12:14
Hello chenchen,
To reset a VNX back to factory you will need to open a support case so that support can run the commands to reset the system back to factory. The commands are not customer facing and that is why you are not able to find the commands to do the rest yourself.
chenchen
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31 Posts
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July 18th, 2024 10:42
Hello Sam
The asset is deprecated from the support site (my assets)
So i don't even have an option to open support case on it
DELL-Sam L
Moderator
Moderator
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7.1K Posts
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July 18th, 2024 12:12
Hello chenchen,
Since the system is out of warranty, it is up too you if you want to pay to get the system reset back to factory or not. If you do then you can call into support to get this done.