Unsolved
This post is more than 5 years old
2 Posts
0
2738
Sharepoint backup fails
Hi,
I have a client Sharepoint 2013 on windows and the backup of Networker fails. the server, client and nmm are 8.2.3. release.
Any ideas?
This is the log on the client
####################################
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 17 Command line: %s 1 0 511 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe -A optype=pit -A pit_recycle_interval=86400 -A pit_backup_pool=Default -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_SNAP_TYPE=vss -A NSR_PARENT_JOBID=416269 -b Default -c telsas131rm001.telecomitalia.local -g TEST_SHARE -LL -m telsas131rm001.telecomitalia.local -s vaspovup-bck2 -l full -W 78 -A snap_sessionid=1478266682 -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_PS_DEBUG_ID=1478266676 -A NSRSNAP_JOBID=416271 APPLICATIONS:\Microsoft Office SharePoi
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 18 System Version: %s 1 0 36 Microsoft Windows [Version 6.2.9200]
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 40 Computer Name: %s User Name: %s (%s) 3 12 14 TELSAS131RM001 0 19 NT AUTHORITY\SYSTEM 13 6 SYSTEM
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 75 Version information for %s: Original file name: %s Version: %s Comments: %s 4 23 59 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe 23 20 nsrsnap_vss_save.exe 44 12 8.2.3.0.1100 44 47 Supporting Microsoft Volume Shadow Copy Service
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 60 The current installed NetWorker version for client %s is %s. 2 0 34 TELSAS131RM001.telecomitalia.local 0 5 8.2.3
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 NetWorker Server Version: %s 1 0 71 NetWorker 8.2.2.6.Build.985 NetWorker Source Capacity Data Zone Enabler
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 59 Data mover host name not specified. Assuming local host: %s 1 12 34 telsas131rm001.telecomitalia.local
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 Inserting %s in saveset list 1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 51 Backup is level FULL. Set GLR compatibility to YES. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 82 NMM .. Snapshot rollover policy. Group: "%s" Snapshot Policy: "%s" Rollover: "%s". 3 0 10 TEST_SHARE 0 11 1-1-Day-All 0 3 All
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 24 NMM .. RMAPI version: %s 1 0 7 5.3.0.1
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 81 C:\inetpub\wwwroot\wss\VirtualDirectories\testoutoolok.telecomitalia.local26751\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\34562\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 83 C:\inetpub\wwwroot\wss\VirtualDirectories\4436fb90030-c764-455e-b4d0-beffeae47891\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\20628\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 18 Topology File: %s 1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 84 NMM .. nsrsnap_save_topologyfilepaths : The search topology file %s does not exist. 1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 198 NMM .. nsrsnap_save_topologyfilepaths : nsrsnap_vss_save is running under the security context of user %s. Check if the user is granted dbcreator, public, and sysadmin permissions in the SQL Server. 1 0 6 SYSTEM
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 87 NMM .. error 0x%x generated while preparing the legacy System State objects for backup. 1 1 11 -2147019873
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 61 NMM .. process replica not attemped. Preparation step failed. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 68 NMM .. failed to post process and delete one or more legacy objects. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 3 %s. 1 0 86 The group or resource is not in the correct state to perform the requested operation.
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 43 NMM backup failed to complete successfully. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 29 createInstanceBackup() failed 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed 1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed 1 0 19 SYSTEM COMPONENTS:\
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 15 NMM .. bye bye. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 21 Exiting with failure. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 17 Command line: %s 1 0 511 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe -A optype=pit -A pit_recycle_interval=86400 -A pit_backup_pool=Default -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_SNAP_TYPE=vss -A NSR_PARENT_JOBID=416269 -b Default -c telsas131rm001.telecomitalia.local -g TEST_SHARE -LL -m telsas131rm001.telecomitalia.local -s vaspovup-bck2 -l full -W 78 -A snap_sessionid=1478266760 -A NSR_SAVE_FROM_SAVEGRP_NSRSNAP=Yes -A NSR_PS_DEBUG_ID=1478266754 -A NSRSNAP_JOBID=416273 APPLICATIONS:\Microsoft Office SharePoi
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 18 System Version: %s 1 0 36 Microsoft Windows [Version 6.2.9200]
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 40 Computer Name: %s User Name: %s (%s) 3 12 14 TELSAS131RM001 0 19 NT AUTHORITY\SYSTEM 13 6 SYSTEM
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR notice 75 Version information for %s: Original file name: %s Version: %s Comments: %s 4 23 59 C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe 23 20 nsrsnap_vss_save.exe 44 12 8.2.3.0.1100 44 47 Supporting Microsoft Volume Shadow Copy Service
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 60 The current installed NetWorker version for client %s is %s. 2 0 34 TELSAS131RM001.telecomitalia.local 0 5 8.2.3
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 NetWorker Server Version: %s 1 0 71 NetWorker 8.2.2.6.Build.985 NetWorker Source Capacity Data Zone Enabler
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 59 Data mover host name not specified. Assuming local host: %s 1 12 34 telsas131rm001.telecomitalia.local
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 28 Inserting %s in saveset list 1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 51 Backup is level FULL. Set GLR compatibility to YES. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 82 NMM .. Snapshot rollover policy. Group: "%s" Snapshot Policy: "%s" Rollover: "%s". 3 0 10 TEST_SHARE 0 11 1-1-Day-All 0 3 All
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 24 NMM .. RMAPI version: %s 1 0 7 5.3.0.1
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 81 C:\inetpub\wwwroot\wss\VirtualDirectories\testoutoolok.telecomitalia.local26751\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\34562\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 83 C:\inetpub\wwwroot\wss\VirtualDirectories\4436fb90030-c764-455e-b4d0-beffeae47891\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 3 %s 1 0 49 C:\inetpub\wwwroot\wss\VirtualDirectories\20628\*
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 18 Topology File: %s 1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 84 NMM .. nsrsnap_save_topologyfilepaths : The search topology file %s does not exist. 1 0 69 C:\Program Files\EMC NetWorker\nsr\tmp\Search Service Application.xml
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 198 NMM .. nsrsnap_save_topologyfilepaths : nsrsnap_vss_save is running under the security context of user %s. Check if the user is granted dbcreator, public, and sysadmin permissions in the SQL Server. 1 0 6 SYSTEM
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 87 NMM .. error 0x%x generated while preparing the legacy System State objects for backup. 1 1 11 -2147019873
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 61 NMM .. process replica not attemped. Preparation step failed. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 68 NMM .. failed to post process and delete one or more legacy objects. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 3 %s. 1 0 86 The group or resource is not in the correct state to perform the requested operation.
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 43 NMM backup failed to complete successfully. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 29 createInstanceBackup() failed 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed 1 0 50 APPLICATIONS:\Microsoft Office SharePoint Services
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 11 %s: failed 1 0 19 SYSTEM COMPONENTS:\
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR info 15 NMM .. bye bye. 0
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 21 Exiting with failure. 0
bingo.1
2.4K Posts
0
November 4th, 2016 11:00
It makes sense to use "nsr_render_log " to get the variables replaced by their proper values. The messages will be much more logical.
Then carefully look at the messages - it is all there. Like:
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 198 NMM .. nsrsnap_save_topologyfilepaths : nsrsnap_vss_save is running under the security context of user %s. Check if the user is granted dbcreator, public, and sysadmin permissions in the SQL Server. 1 0 6 SYSTEM
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 87 NMM .. error 0x%x generated while preparing the legacy System State objects for backup. 1 1 11 -2147019873
... and ...
telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR critical 3 %s. 1 0 86 The group or resource is not in the correct state to perform the requested operation.
Has this run before? - then see what has changed in the interim to make it fail.
ElanC
53 Posts
1
November 8th, 2016 00:00
Hi Fabio.carloni,
You may want to check the below stuffs in the environment and re-try the backup:-
Step 1. Add the SYSTEM account to SPShellAdmin, type the following command on each web front-end server and the Search server:
Add-SPShellAdmin -UserName DOMAIN\HOSTNAME$
Verify that the SYSTEM account is added to SPShellAdmin by using the command Get-SPShellAdmin and viewing the details in the Object Explorer.
Step 2. In the Microsoft SQL Server Management Studio > Security > Login > Login Properties page, grant the SQL Server system dbcreator, public, and system administrator permissions to the Windows login account. Provide these permissions to the NTAUTHORITY\SYSTEM user and the DOMAIN\HOSTNAME$ user on a distributed farm.
Step 3. Grant the SQL Server system dbcreator, public, and system administrator permissions to the Windows login account. Provide these permissions to the NTAUTHORITY\SYSTEM user on a stand-alone farm and to the DOMAIN\HOSTNAME $ user on a distributed farm.
Hope this helps!!
Thanks,
Elango C
fabietto73
2 Posts
0
November 8th, 2016 04:00
Thanks Elanc but the permission are all OK.
I have updated the NMM module and I have installed the release 3.0.1.3 and the logs of the fail are different:
The savegrp log in the NMC gui
###################################################################################################################################
APPLICATIONS:\Microsoft Office SharePoint Services: Backup of [APPLICATIONS:\Microsoft Office SharePoint Services] failed
ap_vss_save:NMM .. creation of replica succeeded.
Microsoft DiskPart version 6.2.9200
Copyright (C) 1999-2012 Microsoft Corporation.
On computer: TELSAS131RM001
Automatic mounting of new volumes disabled.
Check for more detail information about this error48574:nsrsnap_vss_save:PS: (CPSImportService::GetOperationStatus) ERR: Error for operation 1
NMM .. Error encountered performing snapshot import: PS .. Error completing snapshot import
64034:nsrsnap_vss_save:NMM .. Error during import of snapshot: PS .. Error completing snapshot import.
63372:nsrsnap_vss_save:NMM .. Registration of snapshot set failed -- PS .. Error completing snapshot import
77175:nsrsnap_vss_save:NMM .. completed commit replica with status of false.
Microsoft DiskPart version 6.2.9200
Copyright (C) 1999-2012 Microsoft Corporation.
On computer: TELSAS131RM001
Automatic mounting of new volumes enabled.
37959:nsrsnap_vss_save:An internal error occurred..
63335:nsrsnap_vss_save:NMM backup failed to complete successfully.
Internal error.
SYSTEM COMPONENTS:\: failed
102333 1478602132 3 0 0 13888 3332 0 telsas131rm001.telecomitalia.local nsrsnap_vss_save NSR error 21 Exiting with failure. 0
############################################################################################################
The C:\Program Files\EMC NetWorker\nsr\logs\libpsvssclnt.2016_11_08.11_48_48.3332.1478602003.trace file :
[msg #1 nsr/storage/lib/discovery.cpp 67 PSDBG 5] Debug level set to = 0
[msg #2 nsr/storage/storagestack/StorageStackService.cpp 1711 PSDBG 5] Entering looking for ssres file to process.
[msg #3 nsr/storage/storagestack/StorageStackService.cpp 2054 PSDBG 5] Exiting looking for ssres file to process.
[msg #4 nsr/ps/lib/BrcConnFactory.cpp 213 PSDBG 5] ConnectionFactory::starting local worker save
[msg #5 nsr/ps/lib/BrcConnFactory.cpp 546 PSDBG 3] Socket 5420 is listening on port 9702
[msg #6 nsr/ps/agents/snapcopy/SnapCommInterface.cpp 1902 PSDBG 3] Setting PS_IS_PROXY
[msg #7 nsr/ps/lib/BrcConn.cpp 279 PSDBG 5] BrcConnection::sendRequest(): msgNum=40, seqNum=1
[msg #8 nsr/ps/lib/BrcConn.cpp 553 PSDBG 5] readHeader:MSG_TYPE_RESPONSE:reqSeqNum=1
[msg #9 nsr/storage/storagestack/SSFilesystem.cpp 574 PSDBG 5] object C:\
[msg #10 nsr/storage/lib/filesystem.cpp 1185 PSDBG 5] Block Device Name [\\?\Volume{d6bac623-f5fb-11e2-93ee-806e6f6e6963}\]
[msg #11 nsr/storage/storagestack/SSFilesystem.cpp 685 PSDBG 5] Stack FS C:\, NasMntPt undef, fs type = NTFS, fs_size = 85529194496
[msg #12 nsr/storage/storagestack/SSVolume.cpp 200 PSDBG 5] SSVolume populateDown(), object->name \\?\Volume{d6bac623-f5fb-11e2-93ee-806e6f6e6963}\
[msg #13 nsr/storage/lib/partition.cpp 508 PSDBG 5] Volume is on a basic disk controlled by ftdisk.
[msg #14 nsr/storage/storagestack/SSVolume.cpp 243 PSDBG 5] FSName
[msg #15 nsr/storage/lib/discutils.cpp 4260 PSDBG 5] Using WIN32API GetVolumePathNamesForVolumeNameW
[msg #16 nsr/storage/lib/discutils.cpp 4396 PSDBG 5] Returning mntpnt 0 : C:\
[msg #17 nsr/storage/lib/nt_fsinterface.cpp 1600 PSDBG 5] Volume mount point for file is
[msg #18 nsr/storage/lib/nt_fsinterface.cpp 1461 PSDBG 5] [null] has fs
[msg #19 nsr/storage/storagestack/SSVolume.cpp 318 PSDBG 5] Stack VOLUME \\?\Volume{d6bac623-f5fb-11e2-93ee-806e6f6e6963}\: alternate name :771b7bc50000f01500000000 ncontrol type:1
[msg #20 nsr/storage/storagestack/StorageStack.cpp 217 PSDBG 5] Devices and match at stack level 1
[msg #21 nsr/ps/agents/snapcopy/SnapCommInterface.cpp 750 PSDBG 5] Setting PS_IS_PROXY
[msg #22 nsr/ps/lib/BrcConn.cpp 279 PSDBG 5] BrcConnection::sendRequest(): msgNum=42, seqNum=2
LOG [msg #24 nsr/ps/lib/BrcConn.cpp 78 PSDBG 0] Error reading data.
LOG [msg #26 nsr/ps/lib/BrcConn.cpp 78 PSDBG 0] Error reading data.
LOG [msg #28 nsr/ps/lib/BrcConn.cpp 574 PSDBG 0] Invalid msgType received:0
LOG [msg #30 nsr/ps/lib/BrcConnMgr.cpp 433 PSDBG 0] Failed to read message header
Error [msg #32 nsr/ps/agents/snapcopy/SnapCommInterface.cpp 1669 PSDBG -1] Import failed in telsas131rm001.telecomitalia.local. Reason [Connection Failure]
Many thanks.
Fabio