Hello Ethernal,

I was able to review your drive dump and from what I am seeing you are getting a read issue with your tape drive.  With this error the first thing to do is to update the firmware on the tape drive to the latest which is J451 for your LTO6 drive.  Here is the link to the firmware. https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=MKT6X&osCode=WNT5&productCode=powervault-tl2000

After you have upgraded the firmware on the drive, try it again to see if you are getting any more errors.

Please let us know if you have any other questions.

Please provide your email id i will forward the dump.logs file.

Hello DELL-Sam L

I successfully updated firmware in tape drive and by the way library firmware, too.
Unfortunetly, I have still problems with reading the tapes. Library loading selected tape, several times scrolling from beggining to the end, after that reports a "Bad Tape" and marks that tape in inventory with this same attention (Bad Tape). Is it possible that tapes drive has failured?

Sincerely,
Eternal.

Hello magicmoorthy

I sent you a private message so you can send me the logs.

Please let us know if you have any other questions.

Hello Ethernal,

How old is the media that you are using? Have you tried to do a full erase on the media, then try to do a backup?  Also can I get you to send me a service dump log from your TL2000.  To get the service dump you go to the view logs tab. You should show a button that says Save Service Dump. If you don’t have that button then select the view button, & then the Save Service Dump should show.

Please let us know if you have any other questions

Hello DELL-Sam L,

These media I'm using are about 3 years old (with backuped data), but I tried to make a backup on the new ones (empty) with this same effect - "Bad Tape" alert after they goes from tape-drive.

I sent to You a private message with service dump log.

Greetings, Ethernal.

Hello Ethernal,

Since you have used both new and old media and have cleaned the drive I would say that you are going to need to replace the drive.  In most cases when you get this issue we will have you try new media and see if the issue keeps happening.

Please let us know if you have any other questions.

i think when i had this issue i retired all media, deleted it then reinventored. i was using the same bardcodes so i think backup exec was marking them as bad.

Hi. We had a similar issue and gave it to the diagnostic, the result of which "the drive cannot be restored, the magnetic head is excessively magnetized, demagnetization does not help, the controller fails initialization". As the result, we replaced the new LTO-6 HH SAS Tape Drive instead of broken LTO-5.

more than likely the drive issue, do you have 1 or 2 drives?

Hi. I'm getting the same errors on a Dell TL2000 with IBM Ultrium 6 Tape Drives.

The drive was cleaned 2 days ago, but subsequent VEEAM backup jobs fail with "Tape Positioning Error".

When I go to physically check on the TL2000 and attempt to move tapes into the Drive with the Interface, I get an error saying "ME:invalid cartridge - Code 63". The Inventory then shows "Bad tape" whether it's new, old or a cleaning tape.  Can you help please?

Hello SimonHan,

In most cases when you have tried multiple media and they all get marked as bad, as tapelibraryfixer has stated it means that there is an issue with the drive.  The best way to tell if it is the drive is to pull a drive dump log from your tape drive so that we can see the errors that the drive is reporting. Here is a link that has how you can get the log.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

Please let us know if you have any other questions.