Unsolved
1 Rookie
•
5 Posts
0
1339
Unsupported Package Detected
Hello! I have S4810 switch (from ebay and i don't know history of this device) and there is strange problem. ====================================================================== FTOS 9.6(0.0P9) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS pkg_info: can't find package `SMARTSCRIPTS' % Error: Could not get installed package information Dell#package uninstall VSNAGENT pkg_info: can't find package `VSNAGENT' % Error: Could not get installed package information ====================================================================== FTOS 9.14(1.2) Dell#show packages **************************************** * Package Name: SMARTSCRIPTS * Unsupported Package Detected. Please Uninstall !!! **************************************** * Package Name: VSNAGENT * Unsupported Package Detected. Please Uninstall !!! Dell#package uninstall SMARTSCRIPTS % Error: Unsupported packages found. Please do package clear-all before doing any package operations Dell#package clear-all % Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes % Package clearing will continue in the background. Please check the logs for its status Dell#Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack . ====================================================================== How to resolve this problem? Factory reset (clear-all) didn't help.
DELL-Josh Cr
Moderator
Moderator
•
8.7K Posts
0
February 13th, 2019 16:00
Hi,
Try running the command package clear-all
Supportit_RU
1 Rookie
1 Rookie
•
5 Posts
0
February 13th, 2019 22:00
#package clear-all
% Warning: Clearing packages will remove all the installed the packages and also remove all the downloaded scripts Proceed to clear the packages [confirm yes/no]: yes
% Package clearing will continue in the background. Please check the logs for its status
Dell#
Shared object "libutil.so.7" not found Shared object "libc.so.12" not found Feb 13 22:59:58 %STKUNIT0-M:CP %DOWNLOAD-5-OA_PKG_UNINSTALL: Stack .
DELL-Josh Cr
Moderator
Moderator
•
8.7K Posts
0
February 14th, 2019 08:00
Try rebooting the switch now.
Supportit_RU
1 Rookie
1 Rookie
•
5 Posts
0
February 14th, 2019 14:00
Hi,
Unfortunately, it doesn't help.
Any other ideas?
DELL-Josh Cr
Moderator
Moderator
•
8.7K Posts
0
February 14th, 2019 15:00
You can try updating the firmware.
Supportit_RU
1 Rookie
1 Rookie
•
5 Posts
0
February 15th, 2019 03:00
Supportit_RU
1 Rookie
1 Rookie
•
5 Posts
0
February 17th, 2019 14:00
I think, this packages were installed on some older firmware. May be i can remove them only with that firmware.
Is it possible to identify which firmware were installed packages for?
DELL-Josh Cr
Moderator
Moderator
•
8.7K Posts
0
February 18th, 2019 09:00
sh packages system
should show what is installed.