Dell XPS 13 9365 - expected performance

Hi All,

I've had this for about 6 months, and performance has always been unsatisfactory.

Before buying it, I read a bunch of reviews about it's 'blistering performance' etc, so am pretty disappointed.

I contacted @DellCares, and a guy logged on a did updates and stuff (it was already pretty up-to-date already), and maybe performance is a little better now.

My problem is I don't really know if my unit is slower than it should be, or if I just got into buying the wrong laptop, and I should have bought something else. E.g. something with more cores.

I was hoping someone with the exact same machine, could run a Cinebench benchmark and compare it with mine.

My results from Cinebench:

OpenGL: 23.84fps
Ref Match: 97.8
CPU: 161cb
CPU: (single core) 89cb

Thanks, entropical

Responses(4)

Saltgrass

3 Apprentice

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4.3K Posts

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March 6th, 2019 06:00

Where exactly are you seeing the performance problems? I have hesitations with such things as scrolling windows and system sounds, but are you looking at videos or games? Is it related to anything related to online performance?

I am very hesitant to put anything on my system I don't actually and am not familiar with so hopefully we can test other ways.

E

entropical

3 Posts

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March 6th, 2019 13:00

> Where exactly are you seeing the performance problems? One of the things I do is make music, using Ableton Live. Some plugins just take 100% CPU, which makes the sound/music halt. That makes me think that I bought the wrong laptop, and should have bought something else. However, sometimes it will just be alt-tabbing between Windows explorer and chrome, with a few basic webpages open, and it will take ~ 15 seconds. That makes me think that something is wrong with my machine. > I am very hesitant to put anything Yeah, that's fair - I would be too. Can you suggest some way we can measure and compare the performance of our machines? Thanks for your reply.

Saltgrass

3 Apprentice

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4.3K Posts

0

March 6th, 2019 16:00

Well, I downloaded R20 but did not really see an install option. I tried running the .exe file and it did start the program but when I tried to run it, I got a warning about components missing.

I will just say I have 16 GB of memory which might make a difference, since it seems the program needs quite a bit.

I never expected the system to have great performance, but I can understand how the hyping the performance in advertising, it is easy to get the impression it would have the power you need. When I need power, I use my Desktop gaming system.

E

entropical

3 Posts

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March 6th, 2019 18:00

I also have 16GB, but it's definitely CPU that is my limiting factor.

I was hoping by spending the extra money on this laptop (which wasn't cheap), it would give me portability _and_ performance.

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