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Dell XPS 15 9570 - problem with Intel UHD Graphics 630 P630
Hi,
I have a Dell XPS 15 9570 with a DELL dock and a second monitor connected to the dock.
Someone else faces
- "black screen",
- 1-2 lines up blinking on second monitor (behind DELL Dock)
- less often internal screen with only vertical lines for some seconds
?
I saw Nothing relevant in my Event Viewer.
I noticed that Intel UHD Graphics 630 P630 is still @ version 24.20.100.6287
Intel propose driver 25.20.100.6471 … but it can't be installed as "driver managed by DELL".
I suppose it's also this old driver which prevents to update to Windows 10 1809
Michel8085
1 Message
0
January 20th, 2019 01:00
Saltgrass
3 Apprentice
3 Apprentice
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4.3K Posts
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January 20th, 2019 08:00
The "P630" version of the driver was for some incompatibility with a Win 10 version. You can read about that in the details for the driver. There is a normal 630 driver available but I cannot comment on it's compatibility with your system.
Display drivers are normally also involved with power options, such as sleep, for that system.
Arfy
3 Posts
0
January 21st, 2019 00:00
Talmond64
1 Message
0
January 25th, 2019 10:00
I have exactly the same problem. I have had the new machine for less than a month. It is maddening if trying to give a presentation which I do all the time. I am opening a ticket with Dell.
Lindy979
1 Message
0
March 7th, 2019 10:00
I am experiencing the same issue on all of our new Optiplex 5050's and 5060's. Called Microsoft after trying all repair options available and was told the only resolution was a Reset. Losing all my applications on many computers is not what I would call an option. I can ping the machine after it goes black, so I know the computer is functional. I cannot, however, remote into it. I agree that it's most likely a video driver issue, but after MS pushes out the update, there is no way to update the drivers, so I guess we are **bleep**. Thanks Microsoft! This could take weeks to get everything reinstalled. Dell, we need your help on this now.