Make sure the computer is shutting down and not going to sleep mode. Also, disable Fast Startup by following the steps below.
To disable Fast Startup, go to Start > Control Panel > Power Options and click "Choose what the power buttons do" from the column on the left. Scroll down to "Shutdown settings" and uncheck the box for "Turn on fast startup". Click the "Save changes" button to apply the changes
* How long have you had this laptop? * Click my name and private message me the PC service tag number * At the end of this day, check the battery %. What is it? * Turn the laptop off (Click Start- Power- Shut down) * Disconnect the AC power adapter from the laptop and the wall outlet * Wait 2 minutes * Reconnect the AC power adapter * Check the battery % on first boot tomorrow. What is it?
Have you tried to hard shut down the battery by holding down the power button & then check the battery % the next day?
Do you have any external device connected, phones, hard drives or docking station?
Please try flashing the BIOS again & then try the hard shutdown method & observe the computer.
What is the status of battery health in BIOS?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
Hello I was using the laptop yesterday and latr decided to sleep it and charge . when I later tried to power on the screen was black black and the LED lights had 3 amber lights and 5 white lights followed quick flickering of both colours before shutdown
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
Hello , I'm not getting the personal message thing as silly as it may sound .
About the laptop , it's 3 amber 5 white then a quick flicker of both the amber and the white then the 3 amber and 5 white LED starts again till it stops.. The system is not powering on only the power button light and a black screen .. I used it in the morning, put it to sleep then this while chapter began
Disconnect any external devices, if connected. Unplug the AC adapter. Try removing the battery by following the manual on this link (page 49) followed by the coin cell battery (page 41)
Press & hold down the power button for 30 seconds. Connect the coin cell battery & the AC adapter & try to power on the system without the system battery & check if the light blinks in the same pattern.
DELL-Jesse L
Moderator
Moderator
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17K Posts
0
March 21st, 2019 04:00
Razaaque,
Make sure the computer is shutting down and not going to sleep mode. Also, disable Fast Startup by following the steps below.
Razaaque
5 Posts
0
March 24th, 2019 00:00
Hello there ,
Thanks , I've tried the disabling the FAST boot option but the battery still drains . About 30% over a 24 hour period
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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March 25th, 2019 12:00
* How long have you had this laptop?
* Click my name and private message me the PC service tag number
* At the end of this day, check the battery %. What is it?
* Turn the laptop off (Click Start- Power- Shut down)
* Disconnect the AC power adapter from the laptop and the wall outlet
* Wait 2 minutes
* Reconnect the AC power adapter
* Check the battery % on first boot tomorrow. What is it?
Razaaque
5 Posts
0
April 5th, 2019 07:00
Hello there ,
I have done that . charged to 100% before shutdown
When I woke up by morning and switched it on it was on 76%.
Switched it off about 8:45 PM
On at 7:00am
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
April 10th, 2019 07:00
Have you tried to hard shut down the battery by holding down the power button & then check the battery % the next day?
Do you have any external device connected, phones, hard drives or docking station?
Please try flashing the BIOS again & then try the hard shutdown method & observe the computer.
What is the status of battery health in BIOS?
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
Razaaque
5 Posts
0
April 15th, 2019 05:00
Dell-SreejithR
4 Operator
4 Operator
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3.4K Posts
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April 15th, 2019 09:00
Is it 3 amber & 4 white? Does the system boot if you restart the computer? Do you hear any beep codes on startup?
Please run a hardware diagnostic by following this link http://bit.ly/2fJuGXB
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.
How to locate the service tag
Below is the error code list for this model.
Razaaque
5 Posts
0
April 16th, 2019 00:00
Hello , I'm not getting the personal message thing as silly as it may sound .
About the laptop , it's 3 amber 5 white then a quick flicker of both the amber and the white then the 3 amber and 5 white LED starts again till it stops.. The system is not powering on only the power button light and a black screen .. I used it in the morning, put it to sleep then this while chapter began
Thanks
Dell-SreejithR
4 Operator
4 Operator
•
3.4K Posts
0
April 16th, 2019 08:00
Disconnect any external devices, if connected. Unplug the AC adapter. Try removing the battery by following the manual on this link (page 49) followed by the coin cell battery (page 41)
Press & hold down the power button for 30 seconds. Connect the coin cell battery & the AC adapter & try to power on the system without the system battery & check if the light blinks in the same pattern.