MD3200I Event 100D Timeout on physical disk side of RAID controller module

Hello SysTomAdmin,

That is the original firmware that the system came with back in 2010.  What you need to do is to upgrade the firmware on your MD3200i and it should resolve your issue.  Now since that firmware is so old you will have to upgrade in a few steps.  You will first need to go to firmware version 07.75.28.60.  Once you get to that version and all is stable then you can upgrade to 08.20.24.60.  This issue was resolved in the newer versions of firmware. Here are the links to the firmware as well as the instructions for doing a firmware upgrade.

Controller Firmware 07.75.28.60

http://ftp.us.dell.com/FOLDER00636659M/1/MD3200i_MD3220i_Firmware_Package_07_80_62_60.zip

Controller Firmware 08.20.24.60

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=4cp5x&oscode=w12r2&productcode=powervault-md3200i

MDSM for 07.75.28.60

ftp://ftp.dell.com/FOLDER00676032M/1/DELL_MDSS_Consolidated_RDVD_v3.0.1.18.iso

MDSM for 08.20.24.60

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=r9g1x&oscode=w12r2&productcode=powervault-md3200i

HDD/ SDD Firmware

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=x50j8&oscode=w12r2&productcode=powervault-md3200i

Firmware Upgrade instructions

If your current firmware is not 7.75.28.60 A06 8/3/11 – you MUST step to 7.75.28.60 before going to 07.80.62.60. This firmware is included with the 07.80.62.60 download.

1. Gather support bundle in MDSM
2. WARNING: If you have a single controller PowerVault MD3200/MD3600 series storage array you must stop all I/O operations before starting the firmware upgrade.
3. Extract the firmware to folders and remember location.
4. Burn or mount the ISO for the resource cd.
5. Uninstall the MDSM from hosts (reboot)
6. Install MDSM from resource DVD (reboot)
7. Save, then clear the Event Log.
8. Update to 07.75.28.60 if not already there, then update to latest firmware.
9. Verify connection and data.
10. Update the hard drive firmware.
11. Reboot stack and verify all is optimal.
12. Power off server, then MD32xxi, then any attached MD12xx units
13. Power on any attached MD12xx units
14. Wait at least two minutes then power on the MD32xxi
15. Wait at least 3 minutes then power on the server

Please allow for at least 60-85 minutes for the updates.  Time may vary depending on how long each reboot takes.

Please let us know if you have any other questions.