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Inspiron G7 15-7590, CPU temp extremely high
I received my new G7 15 7590 laptop last week and I've had high temp issues out of the box.
Specs: i7-9750h, RTX 2060, 16 GB RAM
The temps seem excessively high and I can't seem to get them to decrease even with undervolting etc. This has always worked with my previous two gaming laptops. Whenever I run a simple 5 minute UserBenchmark test, the CPU immediately gets to 100 degrees under full load. Also hits 100 degrees consistently while gaming (which I have only done for 10 min since I've had the thing, but it got to 100 degrees instantly).
Things I have attempted to alleviate this issue:
1. Update BIOS and all drivers - I updated the BIOS to 1.6.0 and that didn't change anything
2. Installed Dell Power Manager to increase fans...didn't help even on full blast.
3. Undervolt: -140...no improvement in temps (which really surprised me).
What I don't understand is how none of these three things have helped the temps out...not even so much as a few degrees. I am debating resetting the PC and reinstalling Windows, but I'm not sure if that will help either. Any tips or advice on how to lower these temps would be greatly appreciated.
jfisher256
6 Posts
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June 13th, 2019 07:00
I recently posted a discussion regarding the extremely high CPU temps that were consistently hitting 100 degrees on my new G7. It's the 7590 model and has an i7-9750h chip. After days of troubleshooting/researching, I think I finally have found a temporary solution. Hopefully this will help some people with the new G5/G7 RTX models and save them time with finding a potential cooling solution.
NOTE: When I first got this laptop, I was able to adjust thermal/fan settings through Alienware Command Center. This worked for a few hours the then suddenly those options wouldn't load...every time I opened AWCC it would just show a spinning/loading icon and never start. I restarted PC/AWCC but nothing changed, still wouln't load. After uninstalling/reinstalling via the Dell instructions, I have no longer had the Thermal or Overclock options show under the Fusion tab. OC Controls were reinstalled as well.
So that brings up my next point, how was I going to control the fans? This is my first Dell laptop, so I was not familiar with other routes to take etc. I ended up downloading the Dell Power Manager and set the thermal profile to high performance. This does increase the fans, but I found this along with AWCC extremely buggy. For instance, when I select the high performance option in Dell Power Manager, it takes upwards of 5 minutes before the fans actually kick on. I have tried reinstalling...did not help. Not sure if this is normal or not.
After I finally got the fans to kick at full load, I then took to Throttlestop to undervolt etc.. I initially applied offsets to the CPU core/cache and adjusted a few other settings (used the Bob of All Trades Youtube video settings)...still was hitting 100 degrees. At this point I about gave up. I then decided to lower the "turbo ratio limits" from 3.6 - 3.8 ghz. This combined with the other Throttlestop settings and Dell Power Manager fan control got temps down to the low 90s...FINALLY. However, I'm still in the 90+ degree range and only hitting 3.6 to 3.7 ghz. Seems unacceptable to me in a brand new $1500+ gaming laptop.
Here's what I initially tried to help lower the CPU temp:
Updated all drivers and BIOS - no effect on temp
Reinstalled Windows - no effect on temp
Undervolted via Intel XTU - no effect on temp
Adjusted Windows/Dell power settings - no effect on temp
If anyone has any further advice and tips on cooling this model I would appreciate it!
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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June 13th, 2019 08:00
Intel states here on their site that the i7-9750H TJunction allowable temperature is 100°C.
jfisher256
6 Posts
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June 13th, 2019 10:00
So you're saying that these 100 temps that are reached within moments of opening a game are acceptable? This wasn't like I was stressing the CPU for hours. It reaches 100 degrees instantly. With a brand new laptop. The i7-8750H also says that it has an allowable t-junction temp of 100 degrees. I have owned two previous Acer Predator gaming laptops that both had the i7-8750H chip and neither had any issue close to this Dell G7. Before any kind of undervolt, I would be around 91-92 degrees max on the Acer laptops. And that is with the same exact game. It's not like I have to be playing a game either...these temps are reached when I download applications as well. My frustration is that these temperatures (regardless of being safe or not) will cause throttling, consequently affecting gaming performance. In a "gaming" laptop. Go figure.
Do you have any advice on the Alienware Command Center issue and how to get the thermal controls to show back up? The only option shown under the Fusion tab is power management. This seems to be a recurring problem on the new G7 laptops. I have uninstalled/reinstalled the OC Controls both times to no avail.
Dell-SreejithR
4 Operator
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3.4K Posts
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June 13th, 2019 12:00
Thank you for your message. Please uninstall AWCC by following the video on this link
Please update the AWCC application from Support site followed by the Alienware OC Controls.
Update the Intel Dynamic Platform & Thermal Framework driver followed by the BIOS (even if you have the latest version)
Once AWCC is installed set the active system theme – Thermal as a performance mode.
For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Dell-Sreejith R) & send a private message with the service tag, registered name & email address.
How to find the service tag
jfisher256
6 Posts
1
June 13th, 2019 12:00
Just to clarify before I start:
Step 1: Uninstall AWCC (do I need to also uninstall the OC Controls as well?)
Step 2: Update the AWCC application followed by the OC Controls (from Dell site)
Step 3: Update the Dynamic Platform and Thermal Framework driver (even if I have most recent version)
Step 4: Update the BIOS (even if I have the most recent version - - which I do, I am currently running 1.6.0)
Is this all correct?
CWMDell
1 Message
2
July 14th, 2019 11:00
jerrr1
9 Posts
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July 16th, 2019 14:00
Is it easy to change thermal paste on G7 15 7590 ?
jerrr1
9 Posts
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July 16th, 2019 14:00
js0uth
16 Posts
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July 17th, 2019 17:00
checkin in here.
G7 7590 - i7 - RTX 2070
Im not sure what happened with mine, just started happening yesterday hitting 100c and then it shuts down.... This is my 3rd unit. Im passed my 30 day now, my only option is to send it in for warranty but i think that will be a waste of time. Anyone have any success with warranty?
jerrr1
9 Posts
0
July 19th, 2019 11:00
Soo, yesterday night did some research, a friend of mine suggested running TronScript ( which removes all windows bloatware etc ). Successfully launched and waited for about 2 hours to complete. Afterwards downloaded intel XTU did undervolt of -0.140 mV, and changed turbo boost power max to 75.50 W ( Before 60 W ). next downloaded MSI afterburner, where i boosted core clock for about 120 MHz, and memory clock for about 80 MHz, Now in idle my Dell G7590 ( RTX 2070 MQ, i7-9750H ) is running at 40*C degrees, stress tests max temp now is around 86*C Degrees, ( Before 96-100 ) ( even with just an undervolt ) all the time before it was Thermal throttling and power limit throttling. For now i have eliminated both of them, but im thinking about repasting ASAP this laptop, to achieve better temps, because even with a laptop cooler pad its real pain in the ... Before that had same problem as js0uth, it just randomly hits max temp and restarts laptop, now for already a day everything feels fine and smooth.
I will keep experimenting with the settings in XTU and MSI to get even better results.
Kugel33
1 Message
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November 10th, 2019 10:00
Thanks! I ran XTU and Msi afterburner, tried those but still continued getting 90C to 95C.
However. I turned off the computer, opened the BIOs (F2 on startup) and disabled Turbo Boost Technology (under performance, I think?).
This reduced temperatures down to 60C to 70C under max load. The fans arent kicking in high gear either. Obviously going to have performance loss but this will be the quick fix until I repaste it.
Samjey
17 Posts
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December 23rd, 2019 01:00
hi there,
Was wondering if you repasted it, and if that make it cooler with turboboost on again?
cnazik
1 Message
0
February 11th, 2020 00:00
The only solution I got as a result of my long research ...
1- Enter bios settings by pressing "F2 " at start.
2- Select performans tab and disable "intel turboBoost" ...
IMPORTANT: performance will drop a little bit, but the temperature will not exceed 80 degrees in the game.
and enjoy yourself...
jerrr1
9 Posts
0
March 23rd, 2020 07:00
Actually, yes i did repaste the GPU and CPU, temperatures dropped quite a lot.
For example playing csgo on high i had temperature 95-100 degrees.
Now it doesnt go up more than 78 degrees..
Same for stress tests, if it had 100 temp, now maximum in AIDA64 stress test i had 91 degree.
So quite good improvement.
Used Arctic MX-4 thermal paste
Ivankkh
2 Posts
0
April 3rd, 2020 15:00
Guys, understand that this post has been Long since 2019. I just purchased a new G7 I7 9750H with graphic rtx 2070. On my first day after updating my bio firmware, I experienced high temp while playing modern warfare at 95-99 degree. Sometime it hit 100 degree. Just want to check if it’s normal.
ive tried to turn off turbo boost via the F2 function upon reboot that brings down to 81 degree average on high setting. But it defeat the purpose buying this laptop that support turbo boost... any help or recommendation ?.
thank you